Full Time Production Support - Java-Cobol Jobs, in Verinon Technology Solutions . Federal Territory - Maukerja

Experience 1 -3 Years

Salary – RM 4,000 - RM 7,000

NO EMPLOYMENT VISA PROVIDED

KUALA LUMPUR

TENURE - 12 months

Need someone with development background, who can understand code and processes. Preferably in Java / Cobol and with Business Process Management background, ideally Cordys. If that person has experience handling OpenText BPM system is an added advantage.

They need to have that skill / experience in reading code and understand logic.

Need combination of development and support – candidate should be ready to work in support role.

JOB PURPOSE

• Provide proactive IT support to business operations
• Ensure uniform infrastructure, systems and procedures are being maintained
• Familiar with applications including Polisy400 and related interfaces and system integrations
• Proactively provide IT support to User Community
• Compliance to company’s policies and standards
• Understand and Implement Asia IT Strategy and Policies

ACCOUNTABILITIES

·       Manage and resolve IT Helpdesk logs and other application support in relations to application related issues within the timeline as per guideline

·       Maintain and standardizing documentations related to production support

• Perform data extraction and document according to standards required

·       Perform analysis on the IT Helpdesk log to prevent recurrence and to minimize the logs reported

• Coordinates and supports user acceptance testing including post implementation activities when required
• Assist in continuous improvement of IT quality objectives and procedures/WI
• Evaluate alternative systems solutions and make appropriate recommendations to Supervisor
• Carry out special projects/tasks as may be directed

KEY PERFORMANCE INDICATORS

• Timely completion of IT Helpdesk logs, assigned tasks/support and projects
• Reduction in system error rates and improved service level

·       Achievement of Personal Objectives and Measurable Targets

Achievement of related ISO Quality Objectives