Full Time Hospitality Manager-Auditorium Lead Jobs, in JLL - Maukerja

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duties & responsibilities:
Strategic Space Ownership & Management
Own and oversee all aspects of the auditorium and executive floor operations, ensuring world-class standards
Develop and implement operational strategies to optimize space utilization and service delivery
Lead continuous improvement initiatives to enhance guest experience and operational efficiency
Establish and maintain premium service standards across all touchpoints
Monitor KPIs and performance metrics; provide regular reports to Conference Executive
Drive innovation in service offerings and operational processes

Team Leadership & Development
Directly manage and mentor the Senior Concierge and Concierge team
Conduct regular performance reviews and provide constructive feedback
Create training programs to enhance team capabilities and service excellence
Foster a culture of accountability, professionalism, and guest-centric service
Manage team scheduling, leave planning, and resource allocation
Lead by example, demonstrating exceptional service standards and professionalism

Client & Stakeholder Management
Serve as the primary point of escalation for complex client needs and VIP requirements
Build and maintain strong relationships with C-suite executives and key stakeholders
Conduct strategic client meetings to understand evolving needs and expectations
Manage high-profile events and engagements with diplomatic finesse
Proactively identify opportunities to exceed client expectations
Handle sensitive situations with discretion and sound judgment

Event & Venue Operations
Oversee end-to-end planning and execution of all auditorium events and functions
Ensure seamless coordination between internal teams, vendors, and service providers
Approve event setups, catering arrangements, and technical requirements
Conduct quality assurance checks before, during, and after events
Manage crisis situations and implement contingency plans when necessary
Ensure compliance with health, safety, and security protocols

Facility Excellence
Ensure the auditorium and supporting spaces maintain immaculate presentation standards
Coordinate preventive maintenance and address facility issues promptly
Manage inventory of equipment, furnishings, and event supplies
Implement sustainability initiatives and environmentally responsible practices
Oversee technology systems including AV equipment, booking platforms, and communication tools

Qualifications:
7+ years' experience in Hospitality, Events Management, or related professional area (experience in luxury hotels, airlines, or corporate concierge services strongly preferred)
Proven track record managing C-suite and VVIP clientele in premium environments
Demonstrated experience leading and developing high-performing teams
Experience managing high-profile corporate events and executive spaces
Exceptional leadership presence and ability to inspire teams
Outstanding communication and interpersonal skills across all organizational levels
Strategic thinking with strong problem-solving abilities
Ability to manage multiple priorities and meet demanding deadlines
Diplomatic approach to handling sensitive situations
Impeccable grooming and professional presentation at all times
Calm under pressure with strong decision-making capabilities
Proactive, solution-oriented mindset with meticulous attention to detail

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.