Full Time Resident Engineer Jobs, Salary up to MYR 4,600 in Agensi Pekerjaan Smarttrend Sdn. Bhd. WP Kuala Lumpur - Maukerja

· Bachelor’s degree in information technology, Computer Science, Cybersecurity, Network Engineering, or a related discipline.

· Minimum 3 years of hands-on experience in Cybersecurity, Network Security, Firewall Administration, or related technologies.

· Professional certifications in relevant security technologies are required, such as:

o Palo Alto Networks Certified Network Security Engineer (PCNSE)

o Palo Alto Networks Certified Next-Generation Firewall Engineer (PCNGFE)

o Other relevant industry certifications will be an added advantage.

· Strong technical expertise in configuration, deployment, administration, optimization, and troubleshooting of security and networking solutions.

· Excellent communication, presentation, and interpersonal skills with the ability to engage effectively with customers, vendors, and internal stakeholders.

· Strong analytical and problem-solving abilities with a proven track record of resolving complex technical issues in a timely manner.

· Ability to work independently while managing multiple operational and project-related responsibilities.

Key Responsibilities:

· Provide technical support for the devices during day-to-day operations and project implementations (if any) hosted at Data Centre Bangi, Bangsar, and NTT Cyberjaya.

· Act as the Subject Matter Expert (SME) and primary point of contact for communication, accountability, and escalation with the End User Technical Team at Level 3 support.

· Coordinate with the principal/vendor to expedite the resolution of support issues whenever required.

· Proactively monitor overall system performance, conduct regular health checks, and generate monthly reports.

· Make recommendations to enhance business effectiveness by applying industry best practices.

· Analyze data to diagnose and identify the root causes of network issues.

· Recommend best practices for device maintenance, fine-tuning, and optimization.

• Annual Leave
• Medical Insurance