Key Responsibilities
Food & Beverage Preparation: Prepare and serve a variety of food and beverage from sandwiches and waffles to signature tea blends and coffee, following established Standard Operating Procedures (SOPs) and maintaining high standards of quality and presentation.
Customer Service: Greet customers warmly and provide excellent, personalised service. Take and process orders accurately, handle cash and electronic payments, and proactively promote and upsell products to meet store targets.
Product Knowledge: Develop a deep understanding of the company's tea products, brewing methods, and promotions to effectively engage with customers, answer their questions, and make recommendations.
Store Operations & Maintenance: Maintain the cleanliness and organisation of the work area, including the tea bar counter, equipment, and customer-facing areas. Restock and replenish products and supplies regularly.
Team Collaboration: Work effectively as part of a team to ensure smooth daily operations and contribute to a positive and dynamic workplace culture.
Health & Safety: Follow all health and safety regulations to ensure a safe and hygienic working environment.
Minimum Requirements
A service-driven, outgoing, and positive attitude with a passion or appreciation for tea
Must be able to communicate in English
Prior experience in a food and beverage (F&B) or retail setting is preferred. Barista or bubble tea experience is a plus.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work various shifts, including weekends and public holidays.
What We Offer
On-the-job training
Monthly incentives + annual performance bonus
Up to $1,600 of medical and dental coverage
Staff discounts
Complimentary drinks
For part-time applicants, a min commitment of 6 months is required with availability of least 2 working days per week.