- 391A ORCHARD ROAD Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
Handle customer orders and serve as the key contact for order-related enquiries.
Process and verify customer orders for pricing, product details, quantities and delivery accuracy.
Monitor order status and coordinate shipments with shipping agents, supply chain and internal teams.
Manage product returns, replacements, credit/debit requests and customer complaints.
Investigate customer claims and ensure timely resolution of issues.
Maintain accurate order records and documentation in SAP and Salesforce.
Liaise with Pricing and Contracts teams on quotations and pricing matters.
Provide administrative, sales and supply chain support when required.
Ensure compliance with company SOPs, customer service procedures and quality standards.
Support process improvement initiatives to enhance efficiency and customer satisfaction.
Diploma or Degree in Business, Logistics, Supply Chain, Customer Service or a related discipline preferred. (No experience needed)
Strong communication, coordination and problem-solving skills.
Meticulous with good organisational and administrative abilities.
Proficient in Microsoft Office; SAP or Salesforce experience is an advantage.
For interested candidates, please submit your latest resume to *************
Jacqueline Fong Hsin Ting (R21103226)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA License Number: 99C4599
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