- Serangoon North-east Region (Singapore) Singapore
Full Time Service Manager Jobs, Salary up to SGD 6,500 in AGILE RELIABILITY TECHNOLOGY PTE. LTD. North-east Region (Singapore) - Maukerja
Service Manager
AGILE RELIABILITY TECHNOLOGY PTE. LTD.
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Job Description
Responsibilities
Job Summary
We are looking for an experienced and hands-on Service Manager to lead our technical service team supporting MCC semiconductor Burn-in Systems.
The successful candidate will be responsible for managing service operations, equipment installation, troubleshooting, repair, RMA management, preventive maintenance, and customer technical training.
This role requires strong technical knowledge, leadership skills, and the ability to work closely with customers, engineers, and equipment manufacturers.
Key Responsibilities
1. Service Team Management
Lead, manage, and develop the service engineering team.
Plan and coordinate daily service activities and manpower allocation.
Monitor service performance, response times, and customer satisfaction.
Establish service procedures, technical documentation, and KPIs.
2. Equipment Installation & Technical Support
Manage installation, commissioning, and acceptance testing of MCC Burn-in Systems.
Provide troubleshooting, preventive maintenance, and corrective maintenance support.
Coordinate equipment upgrades and technical modifications.
Support customers in Singapore and overseas when required.
3. RMA & Repair Management
Oversee the complete RMA process, including failure analysis, repair, testing, and return shipment.
Manage repairs of burn-in system components, electronic boards, power supplies, controllers, and related modules.
Coordinate with manufacturers and suppliers for technical support and spare parts.
Monitor repair turnaround time and implement continuous improvements.
4. Customer Support & Training
Provide technical training to customers and internal service engineers.
Act as the main technical contact for service-related issues.
Handle customer escalations and ensure timely problem resolution.
Develop service manuals, troubleshooting guides, and training materials.
5. OEM & Internal Coordination
Work closely with MCC headquarters on technical issues, product updates, and service improvements.
Coordinate with sales, application engineers, and other departments.
Maintain service records and prepare regular service performance reports.
Job Requirements
Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or a related field.
Minimum 5 years of relevant experience
in semiconductor equipment servicing, maintenance, or technical support.
Experience leading or supervising a technical service team is preferred.
Strong troubleshooting skills in electrical, electronic, mechanical, and control systems.
Experience in equipment installation, commissioning, RMA, and repair operations.
Knowledge of semiconductor Burn-in Systems, Burn-in Ovens, ATE, or semiconductor test equipment is highly advantageous.
Familiarity with PLC, temperature control, power supplies, and industrial automation systems is an advantage.
Good communication, problem-solving, and customer management skills.
Willingness to travel overseas when required.
What We Offer
Opportunity to lead and develop a semiconductor equipment service team.
Direct technical collaboration with an international equipment manufacturer.
Exposure to advanced semiconductor burn-in and testing technologies.
Career development opportunities in a growing semiconductor equipment business.
To Apply:
Please submit your resume with your current salary, expected salary, and notice period.
We are looking for an experienced and hands-on Service Manager to lead our technical service team supporting MCC semiconductor Burn-in Systems.
The successful candidate will be responsible for managing service operations, equipment installation, troubleshooting, repair, RMA management, preventive maintenance, and customer technical training.
This role requires strong technical knowledge, leadership skills, and the ability to work closely with customers, engineers, and equipment manufacturers.
Key Responsibilities
1. Service Team Management
Lead, manage, and develop the service engineering team.
Plan and coordinate daily service activities and manpower allocation.
Monitor service performance, response times, and customer satisfaction.
Establish service procedures, technical documentation, and KPIs.
2. Equipment Installation & Technical Support
Manage installation, commissioning, and acceptance testing of MCC Burn-in Systems.
Provide troubleshooting, preventive maintenance, and corrective maintenance support.
Coordinate equipment upgrades and technical modifications.
Support customers in Singapore and overseas when required.
3. RMA & Repair Management
Oversee the complete RMA process, including failure analysis, repair, testing, and return shipment.
Manage repairs of burn-in system components, electronic boards, power supplies, controllers, and related modules.
Coordinate with manufacturers and suppliers for technical support and spare parts.
Monitor repair turnaround time and implement continuous improvements.
4. Customer Support & Training
Provide technical training to customers and internal service engineers.
Act as the main technical contact for service-related issues.
Handle customer escalations and ensure timely problem resolution.
Develop service manuals, troubleshooting guides, and training materials.
5. OEM & Internal Coordination
Work closely with MCC headquarters on technical issues, product updates, and service improvements.
Coordinate with sales, application engineers, and other departments.
Maintain service records and prepare regular service performance reports.
Job Requirements
Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or a related field.
Minimum 5 years of relevant experience
in semiconductor equipment servicing, maintenance, or technical support.
Experience leading or supervising a technical service team is preferred.
Strong troubleshooting skills in electrical, electronic, mechanical, and control systems.
Experience in equipment installation, commissioning, RMA, and repair operations.
Knowledge of semiconductor Burn-in Systems, Burn-in Ovens, ATE, or semiconductor test equipment is highly advantageous.
Familiarity with PLC, temperature control, power supplies, and industrial automation systems is an advantage.
Good communication, problem-solving, and customer management skills.
Willingness to travel overseas when required.
What We Offer
Opportunity to lead and develop a semiconductor equipment service team.
Direct technical collaboration with an international equipment manufacturer.
Exposure to advanced semiconductor burn-in and testing technologies.
Career development opportunities in a growing semiconductor equipment business.
To Apply:
Please submit your resume with your current salary, expected salary, and notice period.
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