Full Time Customer Service Officer Jobs, in MAYFLOWER SAHA TRAVEL (THAILAND) CO.,LTD Sarawak - Maukerja

Job Purpose:-

The Customer Services Officer (CSO) is responsible for managing the fleet in the Southern region, including servicing, breakdowns, inspections, and overall vehicle condition. As the front liner for after-sales service, the CSO ensures smooth operations and delivers timely support to customers.

Job Responsibilities:-

• Ensure all vehicle exchanges, deliveries, and pickups are updated accurately and without omission.
• Verify that odometer readings from physical units match the CarPro system records.
• Attend to vehicle check-out and check-in procedures with customers.
• Maintain corporate fleet vehicles in good, roadworthy condition.
• Respond to customer service requests within 24 hours.
• Review and evaluate workshop pricing for cost efficiency.
• Arrange for non-Nissan vehicles to be serviced at panel workshops.
• Prepare and submit monthly Petronas, fuel usage, and breakdown reports for reconciliation.
• Handle submission of Petty Cash claims and related reports.
• Be on standby 24/7 to attend to breakdowns and hotline emergencies.
• Manage vehicle inspections and ensure timely road tax renewals on a weekly basis.

Requirements:-

• Minimum SPM / STPM qualification or higher.
• Experience in the car rental or automotive service industry is an added advantage.
• Basic knowledge of vehicle conditions, servicing needs, and road tax requirements.
• Computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint.
• Physically fit and able to attend to emergencies or breakdowns when required.
• Possesses a valid D license and maintains a clean and safe driving record.
• Capable of operating 4x4 vehicles when required.
• Working Location: Bintulu, Sarawak.

Job Types: Full-time, Permanent

Application Question(s):

• What is your expected salary? Negotiable
• Are you able to drive a 4x4 vehicle? Yes / No

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driving License D (Preferred)

Work Location: In person