Work from Home Sales Executive - Customer Service Jobs, Salary up to MYR 2,300 in ANDRO MEDICAL SDN BHD Federal Territory - Maukerja

Serene Studio | Kuala Lumpur

We're looking for a proactive, sales-driven, and customer-oriented individual to join our team at Serene Studio, a women-focused Pilates and strength studio.

If you enjoy communicating with people, closing sales, building client relationships, and helping customers have a great experience, we'd love to hear from you!

Key Responsibilities

1. Sales & Inquiry Management

• Manage customer inquiries across WhatsApp, Instagram, TikTok, Facebook, email, and phone calls.
• Respond promptly and professionally to prospective clients, understand their needs, and recommend suitable class packages.
• Convert inquiries into sales through effective follow-ups, persuasive communication, and closing techniques.
• Explain class packages, promotions, pricing, schedules, and studio offerings clearly.
• Monitor sales performance and contribute to the studio's revenue growth.

2. Customer Retention & Re-engagement

• Follow up with existing and past clients to gather feedback, assess customer satisfaction, and encourage repeat visits.
• Re-engage inactive clients through promotional campaigns, birthday offers, special deals, and personalized follow-ups.
• Identify opportunities to upsell, renew, or recommend suitable class packages.
• Build positive, long-term relationships with clients to improve retention and loyalty.

3. Customer Service & Booking Support

• Handle customer concerns, complaints, and booking-related issues professionally and efficiently.
• Assist with class cancellations, rebooking requests, class credit adjustments or refunds, and private session bookings.
• Coordinate with studio operations and instructors to resolve client issues and ensure smooth class arrangements.
• Maintain accurate customer records, inquiry logs, sales records, and follow-up schedules.
• Ensure a smooth and positive customer experience from the initial inquiry through to post-purchase support.

4. Stakeholder Liaison & Event Coordination

• Liaising with external brands, vendors, and potential partners for studio events and collaborations.
• Coordinating event arrangements, communications, timelines, and deliverables.
• Assisting in planning and executing approximately 3–4 studio events per year.
• Supporting event promotions and coordinating with partners and participants.

Requirements

• Good communication skills in English and Bahasa Malaysia. Additional languages are an advantage.
• Strong sales and negotiation skills, with the confidence to convert inquiries into paying customers.
• Customer-focused, patient, organized, and comfortable handling multiple communication channels.
• Proactive in following up with leads and clients without waiting for instructions.
• Able to handle customer complaints and resolve issues calmly and professionally.
• Comfortable using WhatsApp Business, social media platforms, and basic computer tools.
• Experience in sales, customer service, hospitality, fitness, or wellness is an advantage.
• Fresh graduates with the right attitude and willingness to learn are encouraged to apply.

Salary & Sales Incentives

• Basic Salary: From RM2,000 per month.
• Sales Commission: Earn an additional commission on total sales generated

The more qualifying website sales generated, the higher your commission!

Employment Details

• Position: Sales Executive & Customer Service
• Location: Kuala Lumpur
• Working Days: 6 days per week
• Weekly Off Day: Monday
• Weekend Arrangement: Work from home on Saturdays and Sundays
• Work Schedule: To be discussed during the interview

Who We're Looking For

We're looking for someone who doesn't just reply to messages, but knows how to turn inquiries into sales, bring clients back to the studio, and make every customer feel valued.

If you're enthusiastic, results-driven, and passionate about customer service and the fitness and wellness industry, we'd love to have you on our team!

Pay: From RM2,300.00 per month

Benefits:

• Flexible schedule
• Gym membership
• Work from home

Work Location: In person