- Geylang Southeast (Singapore) Singapore
Full Time Claims Manager Jobs, Salary up to SGD 7,000 in Integrated Health Plans Pte Ltd Southeast (Singapore) - Maukerja
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Job Description
Responsibilities
About the role
Claims Manager is responsible for leading and managing the end-to-end
Singapore
Medical and Employee Benefit
(EB) claim’s
operations function, ensuring efficient, accurate, compliant, and customer-centric claims handling across the organization. The role is accountable for driving operational excellence, claims governance, process optimization, team performance, and service quality while supporting the organization's strategic and business objectives.
The incumbent will work closely with senior leadership team and key stakeholders to develop and execute claims strategies, improve operational efficiency, strengthen risk management controls, and enhance customer experience.
Key responsibilities
Claims Operations Leadership
Lead and oversee day-to-day claims operations to ensure timely, accurate, and fair assessment and settlement of claims.
Develop and implement operational plans and initiatives aligned with the organization's strategic objectives.
Ensure claims processes are executed in accordance with company policies, regulatory requirements, and service standards.
Monitor claims performance metrics and drive initiatives to improve productivity, quality, turnaround time, and customer satisfaction.
Strategic Planning & Performance Management
Partner with senior leadership team to develop and execute claims strategies and operational priorities.
Analyze claims trends, operational data, and performance indicators to identify opportunities for improvement.
Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs).
Prepare and present regular management reports on claims performance, risks, operational efficiencies, and improvement initiatives.
Process Improvement & Operational Excellence
Identify and implement process improvement initiatives to enhance efficiency, effectiveness, and customer outcomes.
Drive automation and digital transformation within the claims function.
Review, update, and enforce claims Standard Operating Procedures (SOPs) to ensure compliance with current regulations and best practices.
Promote a culture of continuous improvement and operational excellence across the claims team.
People Leadership & Talent Development
Lead, coach, and develop claims managers and teams to achieve high levels of performance and engagement.
Foster a culture of accountability, collaboration, customer focus, and continuous learning.
Oversee workforce planning, recruitment, training, succession planning, and employee development initiatives.
Conduct regular performance reviews and team engagement sessions.
Risk Management, Compliance & Governance
Ensure full compliance with regulatory guidelines, company policies, and internal control requirements.
Identify operational risks and develop mitigation strategies to minimize exposure.
Oversee claims governance processes, including quality assurance reviews, audit readiness, and corrective action plans.
Support fraud detection, prevention, and investigation activities in collaboration with relevant stakeholders.
Stakeholder Management
Build strong relationships with internal stakeholders, including Account Management, Business Development, Benefit Setup, Customer Service, Finance, IT, Compliance, and Risk functions.
Serve as the primary escalation point for complex, high-value, or sensitive claims matters.
Communicate effectively with senior management and external stakeholders on claims performance, operational initiatives, and business priorities.
About you
Minimum degree qualification
Minimum 8 years of progressive medical claims experience within the insurance industry
At least 3 years in a leadership role managing Singapore Medical and Employee Benefits (EB) claims operations, teams, and service delivery
Demonstrated experience in claims governance, regulatory compliance, process improvement, and stakeholder management
Strong knowledge of Singapore insurance regulations, industry practices, and customer service standards
Professional insurance qualifications (e.g., ANZIIF, DMII, AII, ACII) would be an added advantage
INTEGRATED HEALTH PLANS PTE LTD provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.
Claims Manager is responsible for leading and managing the end-to-end
Singapore
Medical and Employee Benefit
(EB) claim’s
operations function, ensuring efficient, accurate, compliant, and customer-centric claims handling across the organization. The role is accountable for driving operational excellence, claims governance, process optimization, team performance, and service quality while supporting the organization's strategic and business objectives.
The incumbent will work closely with senior leadership team and key stakeholders to develop and execute claims strategies, improve operational efficiency, strengthen risk management controls, and enhance customer experience.
Key responsibilities
Claims Operations Leadership
Lead and oversee day-to-day claims operations to ensure timely, accurate, and fair assessment and settlement of claims.
Develop and implement operational plans and initiatives aligned with the organization's strategic objectives.
Ensure claims processes are executed in accordance with company policies, regulatory requirements, and service standards.
Monitor claims performance metrics and drive initiatives to improve productivity, quality, turnaround time, and customer satisfaction.
Strategic Planning & Performance Management
Partner with senior leadership team to develop and execute claims strategies and operational priorities.
Analyze claims trends, operational data, and performance indicators to identify opportunities for improvement.
Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs).
Prepare and present regular management reports on claims performance, risks, operational efficiencies, and improvement initiatives.
Process Improvement & Operational Excellence
Identify and implement process improvement initiatives to enhance efficiency, effectiveness, and customer outcomes.
Drive automation and digital transformation within the claims function.
Review, update, and enforce claims Standard Operating Procedures (SOPs) to ensure compliance with current regulations and best practices.
Promote a culture of continuous improvement and operational excellence across the claims team.
People Leadership & Talent Development
Lead, coach, and develop claims managers and teams to achieve high levels of performance and engagement.
Foster a culture of accountability, collaboration, customer focus, and continuous learning.
Oversee workforce planning, recruitment, training, succession planning, and employee development initiatives.
Conduct regular performance reviews and team engagement sessions.
Risk Management, Compliance & Governance
Ensure full compliance with regulatory guidelines, company policies, and internal control requirements.
Identify operational risks and develop mitigation strategies to minimize exposure.
Oversee claims governance processes, including quality assurance reviews, audit readiness, and corrective action plans.
Support fraud detection, prevention, and investigation activities in collaboration with relevant stakeholders.
Stakeholder Management
Build strong relationships with internal stakeholders, including Account Management, Business Development, Benefit Setup, Customer Service, Finance, IT, Compliance, and Risk functions.
Serve as the primary escalation point for complex, high-value, or sensitive claims matters.
Communicate effectively with senior management and external stakeholders on claims performance, operational initiatives, and business priorities.
About you
Minimum degree qualification
Minimum 8 years of progressive medical claims experience within the insurance industry
At least 3 years in a leadership role managing Singapore Medical and Employee Benefits (EB) claims operations, teams, and service delivery
Demonstrated experience in claims governance, regulatory compliance, process improvement, and stakeholder management
Strong knowledge of Singapore insurance regulations, industry practices, and customer service standards
Professional insurance qualifications (e.g., ANZIIF, DMII, AII, ACII) would be an added advantage
INTEGRATED HEALTH PLANS PTE LTD provides managed healthcare services to corporate clients ranging from SMEs to MNCs. As a neutral third party administrator, we’re committed to providing organisations with quality medical care at highly-competitive rates regardless of business size. We do this by contracting with medical providers who are sensitive to the issue of increasing healthcare costs, negotiating significant rate concessions with these providers, undertaking utilisation reviews and analyses to manage consumption, and establishing quality assurance processes to ensure the highest standard of medical care.
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