- Geylang Southeast (Singapore) Singapore
Full Time Field Service Manager (Regional) Jobs, Salary up to SGD 9,000 in EW ELITE SEARCH PTE. LTD. Southeast (Singapore) - Maukerja
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Working Location
Job Description
Responsibilities
Key Responsibilities
Team Leadership:
Manage, mentor, and schedule a team of site-based and regional Field Service Engineers (FSEs) to ensure 24/7 fab support coverage.
Escalation Management:
Serve as the primary point of contact for critical technical issues; coordinate with R&D, manufacturing, and customer fab management to resolve tool downs swiftly.
Operations & KPIs:
Drive key performance indicators including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and customer satisfaction scores.
Project Delivery:
Oversee complex tool installations, qualifications, retrofits, and software/hardware upgrades at customer sites.
Account Strategy:
Partner with sales and product managers to identify customer pain points, negotiate service level agreements (SLAs), and promote service contract renewals.
Required Qualifications
Education:
Degree in Engineering, Electronics, Physics, or equivalent technical/military experience.
Experience:
5+ years supporting capital equipment in a semiconductor fab environment, with 2+ years in a supervisory or management role.
Technical Knowledge:
Strong understanding of semiconductor manufacturing processes and complex mechatronic/optical systems (e.g., lithography, etch, CVD, die-bonding, or inspection tools).
Team Leadership:
Manage, mentor, and schedule a team of site-based and regional Field Service Engineers (FSEs) to ensure 24/7 fab support coverage.
Escalation Management:
Serve as the primary point of contact for critical technical issues; coordinate with R&D, manufacturing, and customer fab management to resolve tool downs swiftly.
Operations & KPIs:
Drive key performance indicators including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and customer satisfaction scores.
Project Delivery:
Oversee complex tool installations, qualifications, retrofits, and software/hardware upgrades at customer sites.
Account Strategy:
Partner with sales and product managers to identify customer pain points, negotiate service level agreements (SLAs), and promote service contract renewals.
Required Qualifications
Education:
Degree in Engineering, Electronics, Physics, or equivalent technical/military experience.
Experience:
5+ years supporting capital equipment in a semiconductor fab environment, with 2+ years in a supervisory or management role.
Technical Knowledge:
Strong understanding of semiconductor manufacturing processes and complex mechatronic/optical systems (e.g., lithography, etch, CVD, die-bonding, or inspection tools).
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