Contract Customer Support Representative (Mandarin) Jobs, Salary up to MYR 5,300 in KC Finity WP Kuala Lumpur - Maukerja

Fresh graduates are encouraged to apply.

Possess own transportation.

Willing to work on rotational 12-hour shifts (10AM - 10PM / 10PM - 10AM) to support 24/7 operations.

Lunch Hour/Rest Time (1 Hour 30 Minutes)

Able to work on scheduled Public Holidays, including CNY.

Able to perform well under pressure in a fast-paced environment.

Strong analytical and problem-solving skills will be an added advantage.

Adaptable and willing to learn new systems and technologies.

Able to multitask with strong attention to detail and accuracy.

Good time management skills with a proactive attitude towards achieving targets and expectations.

A strong team player committed to delivering excellent customer experience.

Able to communicate effectively, both written and spoken, in Mandarin and English.

Hardworking, responsible, and eager to learn.

Provide friendly, professional, and efficient support to merchants and customers.

Serve as the first point of contact in handling and resolving customer and merchant complaints.

Respond promptly and professionally to customer and merchant inquiries, including basic IT-related and system integration questions.

Deliver excellent customer service through various communication channels, including Telegram, Skype, and WeChat.

Stay updated on company policies, procedures, and operational processes.

Identify customer and merchant issues and escalate them to the appropriate department when necessary.

Prepare, update, and maintain daily operational reports accurately.