Full Time Deli Operations Lead Jobs, Salary up to SGD 3,000 in Caffe Pralet By Creative Culinaire Pte Ltd - Maukerja

WE’RE HIRING: DELI OPERATIONS LEAD

At PRALET, we’re serving up seriously good sourdough sandwiches and the fluffiest square donuts — and we’re growing fast.

We’re looking for a Deli Operations Lead to take charge of daily store ops, lead the service team, and keep things running smooth and balanced.

What you’ll love:
- 5.5-day work week with good hours
- Meals provided
- Company incentive pool
- Fun, supportive team culture
- Real growth as we scale
- Starting salary from $2800 onwards (depending on experience)

If you’ve got at least 2 years of F&B or café experience and love great food and great service — this one’s for you.

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Job Description:
1. Shop Operations Oversight
· Oversee daily operations at the Singapore outlet, ensuring the shop opens, runs, and
closes to brand standard.

· Conduct regular floor walks across shifts to check service flow, cleanliness,
presentation, and adherence to SOPs.

· Act as the on-the-ground escalation point for shop-level issues, coordinating with the
bakery/kitchen team and management as needed.

2. Operational Issue Resolution

· Identify and resolve day-to-day operational issues (equipment faults, stock shortages,
staffing gaps, delivery-platform disruptions, customer complaints escalated
from crew) quickly and calmly.

· Troubleshoot POS, delivery-platform, and workforce-scheduling system issues on the shop
floor, escalating to the relevant vendor or management when needed.

· Keep management informed of recurring or unresolved issues and propose fixes.

3. Continuous Operational Improvement

· Proactively identify inefficiencies in workflow, layout, staffing, or process, and propose
practical improvements.

· Support the rollout of new products, systems, or procedures at the outlet, gathering
frontline feedback.

· Track recurring problems and turn them into permanent process or SOP fixes rather
than one-off fixes.

4. Staff Scheduling

· Build and maintain the weekly staff roster for the outlet, balancing trading hours, peak
periods, and labour cost targets.

· Ensure schedules comply with Singapore's Employment Act and MOM regulations (working
hours, rest days, overtime).

· Manage shift swaps, last-minute leave, and no-shows without disrupting service.

5. Staff Hiring and Part-Timer Training

· Support recruitment of part-time and full-time crew: sourcing, screening, interviewing,
and onboarding.

· Deliver induction and on-the-job training for new hires, covering brand standards, food
handling, POS, and customer service.

· Track trainee progress and sign off part-timers as fully trained and shift-ready.

6. Inventory and Stock-Taking

· Oversee stock counts and inventory accuracy at the outlet, and coordinate replenishment
with the bakery/kitchen team.

· Monitor stock levels to prevent stockouts and over-ordering, and flag wastage trends.

· Coordinate with the bakery/kitchen team on inventory auditing and with suppliers on
discrepancies.

7. Operations SOPs

· Maintain, update, and enforce operational SOPs (opening/closing checklists, food safety,
cash handling, customer service, delivery-platform operations).

· Ensure SOPs are accessible and understood by all crew, translated where needed for
non-English-speaking staff.

· Audit SOP compliance and retrain where gaps are found.

8. Staffing Coverage

· Own the day-to-day balance between overstaffing and understaffing, ensuring every shift
has enough people to run the outlet smoothly without excess labour cost.

· Maintain a pool of cross-trained, on-call staff to cover sick leave, no-shows, and
peak/event demand.

· Monitor labour cost against sales in real time and adjust staffing accordingly.

9. Food Safety, Hygiene & Compliance

· Ensure the outlet meets food safety and hygiene standards required under Singapore Food
Agency (SFA) guidelines, including staff hygiene practices, temperature
control, and cleanliness checks.

· Maintain records required for health and safety compliance and act on any audit findings.

10. Cash, POS & Cost Control

· Oversee daily cash handling, POS reconciliation, and reporting of shop-level sales and
variances.

· Monitor food cost, wastage, and labour cost as part of the outlet's operating performance.

11. Customer Experience Support

· Ensure customer experience in shop is always at brand’s standards

· Support frontline crew on customer complaints and service recovery, escalating brand or
reputational issues to management.

· Uphold PRALET's brand experience standards across all customer touchpoints.

12. Ad Hoc & Company Matters

· Take on any other operations-related or company matters as needed, including support for
events, pop-ups, and B2B activations.

· Represent operations in cross-functional discussions with marketing, bakery, and
management.
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Apply now: Send your CV to ************* / whatsapp: +*************

Come make dough moves with us!

Pay: From $3,000.00 per month

Experience:

• F&B: 2 years (Preferred)

Work Location: In person