Full Time Credit Recovery [Near MRT I Basic - Incentive] Jobs, in Parkson Credit Federal Territory - Maukerja

Core Responsibilities

• Manage and Negotiate Collections through calls.
• Contact customers to negotiate repayment plans and ensure timely debt recovery.
• Assess delinquent accounts, identify high-risk cases, and provide reports with recommendations for resolution.
• Update and Maintain Customer Records

Customer Engagement & Support

• Handle Escalations and Phone Complaints
• Address customer concerns professionally and assist new collectors in handling difficult negotiations.
• Assist Walk-In Customers (If Required)
• Maintain Accurate Communication Records

Performance & Compliance

• Contribute to meeting the department’s delinquency, flow rate, SOP, and monthly collection goals.
• Ensure Policy and Compliance Adherence
• Coordinate with External Collection Agencies

Requirements & Qualifications

• Experience: Minimum 1–2 years in credit recovery or collections, with proven experience handling aging accounts of 3 months and above are highly encouraged to apply.
• Education: SPM / High School Diploma or equivalent; practical collection experience and performance track record are preferred.
• Strong persuasion, communication, and conflict-resolution skills to manage difficult calls and escalated customer complaints.
• Good understanding of recovery regulations, standard operating procedures, and target flow rates.