Contract Customer Service Executive (Fintech) Jobs, Salary up to MYR 6,500 in Agensi Pekerjaan XGiants Consulting Malaysia WP Kuala Lumpur - Maukerja

3+ years of experience in complex Customer Support environments, preferably within fintech, payments, banking, or compliance.

Proven ability to manage complex workflows, navigate multiple systems, and follow detailed SOPs accurately.

Strong experience in email-based customer support, in addition to phone and chat support.

Hands-on experience with Zendesk or similar ticketing systems.

Excellent written communication skills, with strong grammar, structure, tone, and the ability to clearly articulate customer issues.

Strong analytical and critical-thinking skills, with the ability to investigate issues, identify root causes, and recommend appropriate solutions.

Ability to work independently with minimal supervision, learn quickly, and maintain strong process discipline.

Willingness and flexibility to work weekends when required.

Ability to manage high ticket volumes while maintaining accuracy and attention to detail.

Basic understanding of fintech concepts, with the ability to quickly learn new financial products, processes, and terminology.

Strong reading comprehension, with the ability to understand lengthy SOPs and follow procedures precisely.

Provide professional and timely customer support through email, with additional support via chat or other channels when required.

Handle a high volume of customer enquiries while maintaining accuracy, efficiency, and a positive customer experience.

Understand customer concerns, identify their needs, and provide clear and appropriate solutions based on established processes and guidelines.

Manage customer cases from initial enquiry through to resolution, ensuring proper follow-up and timely updates.

Navigate multiple systems and tools to access customer information, review case details, and resolve enquiries efficiently.

Follow company SOPs, policies, and service guidelines when handling customer requests.