Description
Lulu’s Lounge is looking for a confident, highly motivated Supervisor to oversee daily operations, support and guide the team, and ensure smooth service while delivering an exceptional experience for every guest.
Main Responsibilities
- Oversee daily operations and ensure smooth and efficient service.
- Supervise, guide, and support team members during operations.
- Maintain Company standards for service, cleanliness, grooming, and guest experience.
- Assist with staff training, scheduling, task allocation, and performance monitoring.
- Handle guest enquiries, complaints, and operational issues professionally.
- Monitor stock, wastage, equipment, and general operational requirements.
- Ensure compliance with Company policies, food safety, workplace safety, and licensing requirements.
- Assist the Manager with reports, events, promotions, and other operational matters.
- Report operational issues and provide feedback or recommendations to Management.-
- Perform other reasonable duties as assigned by Management.
Requirements
- Previous experience in F&B operations, hospitality, or a similar supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Ability to supervise, motivate, and support team members effectively.
- Good organisational, problem-solving, and decision-making skills.
- Customer-oriented with the ability to handle guest complaints professionally.
- Able to work in a fast-paced environment and manage multiple tasks.
- Knowledge of service standards, food hygiene, workplace safety, and operational procedures.
- Willing to work shifts, weekends, and public holidays as required.
- Good command of English; additional languages are an advantage.
- Responsible, proactive, and professional, with a positive attitude towards teamwork.
The Ideal Candidate
Previous experience in hospitality, restaurants, lounges, hotels or nightlife is preferred.
Salary Range depend on experience