Full Time Customer Service Executive Jobs, in Minerva Works Pte Ltd - Maukerja

Minerva Works Pte Ltd specializes in precision mechanical and chemical cleaning procedures for the semiconductor and electronic industries. These procedures are based on industry-proven methods developed in partnership with Shih-Her Technologies, Inc. Minerva Works has been ISO9001:2000 certified since February 2005, demonstrating its commitment to quality and excellence. We strive to deliver reliable services that meet the stringent demands of the industries we serve.

This is a full-time, on-site role for a Customer Service Executive, based in Singapore. The Customer Service Executive will handle customer inquiries, provide support to resolve customer issues, and ensure high levels of customer satisfaction. Responsibilities include managing customer service workflows, coordinating with internal teams, and maintaining updated knowledge about the company’s services and procedures. The role demands excellent communication and problem-solving skills to deliver exceptional customer experiences.

• Strong Customer Support, Customer Service, and Customer Service Management skills
• Ability to ensure Customer Satisfaction and effectively address client concerns
• Excellent Interpersonal Skills for effective communication and relationship management
• Proficiency in documenting and managing service-related records
• Previous experience in customer-facing roles is a plus
• Problem-solving skills and the ability to work in a dynamic environment
• High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous