jobs in Shopee

Full Time Payment Executive - Operations, SG Marketplace Jobs, in Shopee Federal Territory - Maukerja

Payment Executive - Operations, SG Marketplace

Shopee

Full Time

KL City, Federal Territory

Share
Save

Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

Department Operations
LevelEntry Level
LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
  • Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
  • Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
  • Document payment processes, prepare FAQs, and contribute to continuous process improvements.
  • Participate in UAT and assist in the rollout of new payment features.
  • Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Requirements:
  • Added experience in the e-commerce, payments, or digital wallet industry is preferred.
  • Bachelor’s degree in Accounting, Finance or other relevant fields.
  • Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
  • Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
  • High attention to detail with strong logical and critical thinking skills for problem-solving.
  • Proactive, collaborative team player with a positive attitude and willingness to learn.

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More