Full Time Customer Service - Operation Support Jobs, in YuBake Federal Territory - Maukerja

We’re Hiring: Operations Support & Customer Service Executive | YuBake

Enjoy helping customers and keeping things organised? Join YuBake, our growing e-commerce, cakes and festive gifting business!

We’re looking for someone friendly, responsible and hands-on to support daily operations and give customers a smooth experience—from their first enquiry to receiving their order.

Location: Kuchai Lama, Kuala Lumpur

What you’ll do

• Respond to customer enquiries through WhatsApp, social media and other sales channels.

• Recommend suitable products and assist with orders, delivery arrangements and after-sales support.

• Process and check order details, payments, delivery addresses and special requests accurately.

• Coordinate with production, packing and delivery teams to keep orders on track.

• Follow up on stock availability, order changes and outstanding issues.

• Handle customer feedback and complaints professionally, escalating matters when needed.

• Maintain clear order records, customer updates and operational trackers.

• Support product launches, festive campaigns and corporate gifting orders.

• Spot recurring problems and suggest practical ways to improve our service and workflows.

Who we’re looking for

• A clear, patient communicator who enjoys helping people.

• Organised and detail-oriented, especially when handling multiple orders.

• Reliable with follow-ups and willing to take ownership until an issue is resolved.

• Resourceful and calm when priorities change or problems arise.

• Comfortable using spreadsheets, online systems and digital communication tools.

• A team player with a hands-on attitude and willingness to learn.

• Customer service, e-commerce, admin, logistics or operations experience is an advantage.

• Fresh graduates with strong communication and organisational skills are welcome to apply.

Why join YuBake?

You’ll gain exposure to e-commerce operations, customer experience and festive campaign execution. As your capabilities grow, there will be opportunities to take on broader responsibilities and grow with the business.

Send your CV via LinkedIn message, together with a short introduction and why you’re interested.

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