- Kuala Lumpur Federal Territory Malaysia
Full Time Regulatory Technologist Jobs, in Kerry Federal Territory - Maukerja
Working Location
Job Description
Responsibilities
Requisition ID: 67840
Position Type: FT Permanent
Workplace Arrangement: #LI-Hybrid
About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
Work Location: 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
Reporting To: Regulatory Team Lead / Manager
Working Hours: 12pm – 9pm
Based within Kerry’s Global Business Services (GBS) Centre, the Regulatory Technologist provides regulatory technical support for finished product information relating to products manufactured across Kerry’s facilities in Europe. You will manage day-to-day technical product queries from internal and external stakeholders, working closely with Regulatory Scientific Affairs (RSA), RD&A, Quality, Commercial/Account Managers, and relevant GBS teams.
The role is focused on providing accurate, consistent, and timely responses that are right first time, supporting both customer satisfaction and business growth. Drawing on sound food science knowledge, product understanding, and regulatory judgement, you will develop technically sound responses to customer queries while ensuring product information meets stakeholder needs and business requirements.
Key responsibilities
- Manage regulatory requests end to end, prioritising activities based on urgency, complexity, regulatory risk, and business impact.
- Interpret customer and stakeholder queries relating to products and ingredients, providing clear, accurate responses and recommending appropriate actions where necessary.
- Independently investigate and assess product information, technical documentation, approved guidance, and relevant information sources to resolve regulatory queries. Seek expert input or approval where required in the event of information gaps, inconsistencies, or potential regulatory risks.
- Use relevant systems and information sources to retrieve information efficiently and support timely technical assessments and responses.
- Assess the impact of product, ingredient, or regulatory changes and ensure affected documentation and customer responses are accurately updated in consultation with relevant stakeholders.
- Maintain accurate technical documentation and records in compliance with applicable internal procedures and data governance standards, ensuring clear traceability of supporting evidence and decisions.
- Collaborate with internal and external stakeholders, including RD&A, Quality, Operations, and Commercial, to resolve technical queries and deliver timely and accurate customer responses.
- Meet quality, turnaround time, and operational targets while identifying opportunities to resolve recurring issues and information gaps, strengthen documentation, and improve processes.
- Remain fully flexible and adapt to changing business priorities, needs, or customer requirements while maintaining the required standards of technical quality, accuracy, and service delivery.
Qualifications and skills
- Degree in Food Science, Chemistry, Biology, Biotechnology, or related Life Science discipline with the ability to practically apply scientific knowledge in a food regulatory environment.
- Minimum 1-3 years of relevant experience in the food packaging industry within Regulatory, Quality Assurance, or R&D.
- Food industry knowledge, with working knowledge of food regulations, quality systems and their practical application within the food industry.
- Have no issues working European shift hours and be able to provide support during public holidays. Flexibility and reliability are key to providing consistent support across different time zones and during peak periods.
- This is a desk-based technical role focused on downstream product information and regulatory support, bridging upstream product development, manufacturing, and commercial operations with customer-facing product information requirements. As the production sites and products are located in Europe, the role does not involve direct physical handling of products or routine access to production facilities. Instead, technical assessments and customer responses are developed through close partnerships via virtual platforms and the interpretation of product specifications and regulatory requirements.
Functional Competencies
- Food Science and Technical Expertise: Demonstrates a strong understanding of food science principles and can apply this knowledge when interpreting product information, technical documentation, and customer queries.
- Regulatory and Compliance Application: Able to understand applicable food regulations and internal requirements, assess their relevance to the query, and apply them appropriately when developing customer responses.
- Advanced Digital and AI Fluency: Demonstrate the ability to apply AI and digital tools beyond basic drafting and paraphrasing. Practical use cases in information analysis, workflow optimisation, data handling, automation, or problem-solving are necessary. A learning mindset and the ability to translate emerging technologies into practical business improvements are highly valued.
- Experience in SAP, Optiva, Power BI and Salesforce systems an advantage.
- Additional language proficiency in Italian, French, German, or Spanish would be an advantage.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter: #LI-ET1
Posting Type: LI
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