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Full Time Sr Patient Information Associate (Bed Management Unit) Jobs, in Tan Tock Seng Hospital - Maukerja

Sr Patient Information Associate (Bed Management Unit)

Tan Tock Seng Hospital

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Job Summary

Reporting to the (Senior) Assistant Manager, the Senior Patient Information Associate will:

  • Assess and follow through bed requests in accordance to the bed allocation workflows. Ensure smooth operations of Operations Command Centre operations which include the core function / operations of Bed Management (BMU).
  • Update Bed Management operational reports and assist in the preparation of Operations Command Centre management reports.
  • Demonstrate good telephone skills, in line with Service Excellence Standards.
  • Be familiar with measures to tackle bed tight situation.

Main Duties And Responsibilities

SPECIFIC

  • Bed Management & Operations Command Centre Operations
  • Support 24-7 roster for Bed Management & Operations Command Centre operations.
  • Be familiar with the bed assignment procedure and priority of bed allocation.
  • Assign beds according to requests received manually or electronically.
  • Reporting on Inpatient Flow Status
  • Update routine inpatient operations census, performance and other reports.
  • Provide statistics as and when required.

GENERAL

  • Customer Service
  • Demonstrate good interpersonal skills when handling internal and external customers.
  • Quality Improvement
  • Promote collegiality and effective Teamwork.
  • Seek to improve processes to achieve faster, better, affordable, safer patient care.
  • Initiate and participate actively to raise productivity.

Job Requirements

  • EDUCATION, TRAINING AND EXPERIENCE
  • Preferably minimum GCE “O” Level
  • Good customer, communication and interpersonal skills
  • Preferably with frontline experience
  • Possess basic computer skills, with Microsoft office software knowledge
  • Multi-lingual preferred, or at least 1 other language besides English
  • Able to perform shifts
  • PROFESSIONAL LICENCE
  • Not Applicable

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