Position Overview
The Assistant Director of Sales is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the residences and hotel. The individual also develops strategic action plans for residences to drive measurable, incremental sales revenue.
The Role
Sales activities
Conduct long stay residences' or hotel inspections for clients
Conduct negotiation of sales contracts
Develop consultative selling and upselling strategies to maximise room sales
Prepare and present sales proposals and quotations
Conduct minimum 20 sales activities per week including sales call, entertainment and site inspections
Collaborate with relevant departments to meet guests' and/or customers' requirements in the sales contracts
Handles and responds to escalated guest and/or customer enquiries and requests in a timely manner
Meet or exceed individual and department sales target that is set by the management
Accurately forecast the covers and revenues for each client
Analyse competitor landscape and customer demand to identify sales opportunities
Talent Profile
Diploma in Hospitality Management
Minimum 8 years working experience in luxury residences, hotels or real estate sales
Good selling skills and understanding of sales processes
Knowledge in Microsoft Office including words, excel, power point
Knowledge in S&C Opera Cloud
Able to train new team members
CAPELLA HOTEL, SINGAPORE