Full Time Service Associate - I2C Billing Jobs, in Shangri-La Group Federal Territory - Maukerja

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Description (JD)

• Ensure accuracy, completeness, and timeliness of billing activities for assigned hotel operations.
• Verify City Ledger billing and credit card batch totals against supporting documents and authorized charges.
• Process and maintain customer account transactions in OPMS.
• Update subsidiary ledgers with charges, payments, and adjustments.
• Maintain customer account records and supporting documentation.
• Prepare and distribute Statements of Account (SOA) accurately and on time.
• Process invoices, credit notes, rebates, discounts, and other billing adjustments.
• Reconcile customer deposits, advances, and payments.
• Perform credit card reconciliations and investigate discrepancies.
• Prepare monthly Accounts Receivable aging reports.
• Prepare journal entries for General Ledger posting.
• Maintain billing documentation and ensure compliance with company policies and internal controls.
• Coordinate with internal and external stakeholders to resolve billing-related issues.
• Report and follow up on equipment or system issues within the work area.
• Attend training sessions, meetings, and company activities.
• Maintain positive working relationships and support teamwork.
• Comply with company policies, procedures, attendance requirements, and grooming standards.
• Support environmental and sustainability initiatives.
• Uphold professionalism, ethics, and company values.
  
  

Job Requirements (JR)

• Bachelor's Degree or professional qualification in Accounting, Finance, or a related field.
• Fresh graduate or at least 1 year of experience in Accounting, Finance, Accounts Receivable, or Billing.
• Good oral and written communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Excel and computer systems.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Self-motivated and able to work independently as well as in a team environment.
• Knowledge of accounting principles, finance processes, or hotel operations is an added advantage.
• Internship or working experience in accounting, finance, shared services, or hospitality operations is preferred.
• Ability to communicate in additional languages or dialects is an advantage.
• Adaptable, eager to learn, and able to work in a fast-paced environment.
• Professional appearance with a positive attitude and strong work ethic.