- 391A ORCHARD ROAD Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
Job Responsibilities
- Build solid relationships with end users and internal stakeholders to ensure excellent customer experience.
- Identify challenges that customers would encounter and recommend solutions for end users.
- Attend to end users’ daily enquiries such as handset pricing, billing and handset familiarization.
- Take stock of the onsite mobile handset inventory.
- Collate monthly sales reports and attend weekly sales meetings.
- Communicate and work closely with company Indoor Sales Support, 4C & Customer Service Operations to enable sales activities.
- Manage customer email/portal updates.
- Create PowerPoint slides to indicate weekly job activities.
- Create tickets for users when required.
- Update and close customer system tickets.
- Key in all ticket data into customer Excel.
- Update and follow up with users on the outcome of problems they face.
- Attend to network problems/installation of antenna at customer sites when needed.
- Create invoices and upload POs in Taulia apps for payment.
- Upload end-users’ contact details on social media portal, Yammer.
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TELE me at @vallsl or WA me at https://************************** NOW!
Interested candidates please submit your resume *************
Ivy Lau Lok Tong
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
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