- Pioneer Road Pioneer Southwest (Singapore) Singapore
Full Time Senior Manager - Applications (Tuas) Jobs, in ST LOGISTICS PTE. LTD. Southwest (Singapore) - Maukerja
Senior Manager - Applications (Tuas)
ST LOGISTICS PTE. LTD.
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Job Description
Responsibilities
Job Summary
The Head of Application IT Service Operations is responsible for the end-to-end stability, performance, and continuous improvement of the organization's business-critical applications in production. This role owns the operational lifecycle of applications post-go-live — incident, problem, and change management — ensuring service levels are met, risks are proactively managed, and the application landscape supports business objectives reliably and efficiently.
This is a senior leadership role that bridges business stakeholders, application development/vendor teams, and infrastructure operations to deliver a seamless, high-quality service experience.
Job Requirements
Bachelor's degree in Information Technology, Computer Science, or related field;
Master's degree is an added advantage
12+ years of progressive IT experience, with 5+ years in a leadership role managing application support/service operations teams
Proven experience managing production support for large-scale enterprise applications (e.g., ERP such as SAP, CRM, financial planning/CPM platforms, or similar)
Strong knowledge of ITIL framework (ITIL v4 certification preferred)
Demonstrated experience managing outsourced/managed service provider relationships and contracts
Experience with ITSM tooling (ServiceNow, BMC Remedy, Jira Service Management, or similar)
Track record of managing 24x7 support operations and major incident management
Experience operating in a regulated or enterprise environment with data residency/compliance requirements is a plus
Able to commute to work daily for work
The Head of Application IT Service Operations is responsible for the end-to-end stability, performance, and continuous improvement of the organization's business-critical applications in production. This role owns the operational lifecycle of applications post-go-live — incident, problem, and change management — ensuring service levels are met, risks are proactively managed, and the application landscape supports business objectives reliably and efficiently.
This is a senior leadership role that bridges business stakeholders, application development/vendor teams, and infrastructure operations to deliver a seamless, high-quality service experience.
Job Requirements
Bachelor's degree in Information Technology, Computer Science, or related field;
Master's degree is an added advantage
12+ years of progressive IT experience, with 5+ years in a leadership role managing application support/service operations teams
Proven experience managing production support for large-scale enterprise applications (e.g., ERP such as SAP, CRM, financial planning/CPM platforms, or similar)
Strong knowledge of ITIL framework (ITIL v4 certification preferred)
Demonstrated experience managing outsourced/managed service provider relationships and contracts
Experience with ITSM tooling (ServiceNow, BMC Remedy, Jira Service Management, or similar)
Track record of managing 24x7 support operations and major incident management
Experience operating in a regulated or enterprise environment with data residency/compliance requirements is a plus
Able to commute to work daily for work
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