Full Time After Sales Customer Relationship Executive Jobs, Salary up to MYR 1,900 in J BROTHER AUTO SDN BHD Selangor - Maukerja

JOB DESCRIPTION

1. Conduct Service Reminder to customer and call to ensure consistent service intakes of

dealership.

2. Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealerships.

3. Handle customer’s concern, analyze root cause and take improvement activities.

4. Continuously strive to develop and maintain good rapport with customers and strive towards achieving high customer satisfaction.

5. Ensure customer database is updated in timely manner

6. Actively promote service or new products from Proton in social media i.e. Facebook.

7. To assign service advisor for car service in daily basis (Proton4u and appointment list)

8. Prepare monthly CSI report and submit to Service Manager

9. To check and reply to the email to Proton for WIP.

10. To reply to Customer Care complaints via email and follow up / update customer complaints.

11. Prepare and offer customer light refreshment provided at the customer lounge.

Requirements

1. Candidate must possess at least a Professional Certificate / Diploma or Bachelor Degree

with 2 years of working experience in related field

2. Computer literate especially in Microsoft Excel and Word

3. Good personality and positive working attitude, responsible, self-disciplined, and dedicated to work

Job Type: Full-time

Pay: From RM1,900.00 per month

Work Location: In person