Full Time Team Lead, Sales - Marketing Jobs, in Beaks Group Selangor - Maukerja

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

1. Sales Leadership & Business Development

• Lead, motivate, and guide the Sales & Marketing team to achieve individual and team sales targets.

• Develop and implement sales strategies to drive revenue growth and expand the customer base.

• Identify new business opportunities, potential customers, market segments, and partnership opportunities.

• Develop and maintain strong relationships with existing and potential customers.

2. Marketing & Brand Development

• Plan and execute marketing campaigns and promotional activities in line with the Company's objectives.

• Develop and coordinate marketing content, promotional materials, and communication activities.

• Manage and monitor digital marketing activities, including social media and online platforms where applicable.

3. Team Management & Development

• Set clear objectives, KPIs, and performance expectations for team members.

• Monitor individual and team performance and provide regular coaching and feedback.

• Conduct regular team briefings and ensure effective communication within the team.

• Identify training and development needs and provide appropriate guidance and support.

• Foster a positive, collaborative, and results-oriented team environment.

• Assist in recruitment, onboarding, and training of new Sales & Marketing team members when required.

4. Customer Relationship Management

• Ensure a high standard of customer service throughout the sales process.

• Handle escalated customer enquiries, complaints, and issues professionally and promptly.

• Develop long-term relationships with key customers and business partners.

• Gather customer feedback and communicate relevant insights to management and internal teams.

5. Reporting & Performance Monitoring

• Prepare regular sales and marketing performance reports for management review.

• Track sales targets, revenue performance, lead generation, conversion rates, and campaign results.

• Analyse performance data and recommend corrective actions or improvement strategies.

• Maintain accurate records of customer information, sales activities, leads, and opportunities.

6. Cross-Department Coordination

• Work closely with Operations, Finance, HR, Customer Service, and other relevant departments to ensure smooth execution of sales and marketing activities.

• Coordinate with internal teams to ensure customer requirements are communicated and followed through effectively.

• Support management in implementing new business initiatives, campaigns, and projects.

7. Compliance & Other Duties

• Ensure all sales and marketing activities comply with Company policies, procedures, and applicable requirements.

• Maintain confidentiality of customer and Company information.

• Perform any other duties and responsibilities assigned by Management from time to time.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Sales, Management, or a related field.

• Minimum 3–5 years of relevant experience in sales, marketing, business development, or a related field.

• Strong sales, negotiation, communication, and interpersonal skills.

• Good understanding of sales and marketing strategies and customer relationship management.

• Results-oriented with good analytical and problem-solving skills.

• Able to work independently while also collaborating effectively with different departments.