Job Responsibilities:
1. Live Hosting
- Host and present products during live streaming sessions on TikTok, Shopee, Facebook or other company platforms.
- Explain product features, prices, promotions, benefits and usage to viewers.
- Engage with viewers, answer questions and encourage customer interaction throughout the live session.
- Promote products effectively to increase sales and achieve sales targets.
- Maintain an energetic, professional and engaging presentation style.
- Follow the assigned live streaming schedule and prepare content before each session.
2. Product Knowledge and Sales
- Understand company products, pricing, promotions and current sales campaigns.
- Provide accurate product information to customers during live sessions and events.
- Encourage customers to place orders and make purchases.
- Monitor customer feedback, questions and purchasing interest.
- Coordinate with the sales and e-commerce teams regarding product availability, pricing and promotions.
- Ensure all product claims and promotional information follow company guidelines.
3. Event Operation
- Assist in preparing and setting up event booths, product displays, banners, equipment and promotional materials.
- Participate in roadshows, exhibitions, product launches, promotional campaigns and other company events.
- Host and promote products during offline events when required.
- Assist with product demonstrations, sampling activities and customer engagement.
- Ensure all event activities run according to the schedule and instructions from management.
- Assist with dismantling event setups and packing equipment after each event.
4. Event and Live Preparation
- Prepare products, scripts, promotional materials and equipment before live sessions or events.
- Check cameras, microphones, lighting, internet connections and other necessary equipment.
- Ensure products are arranged neatly and ready for presentation.
- Coordinate with the event team to ensure all materials and equipment are available.
- Ensure the live streaming area and event venue are clean, organised and presentable.
5. Customer Engagement
- Communicate professionally with customers, viewers and event visitors.
- Respond to customer enquiries and provide suitable product recommendations.
- Encourage audience participation through product demonstrations, promotions and interactive activities.
- Handle basic customer complaints and refer complex issues to the relevant department.
- Maintain a positive brand image when representing the company.
6. Sales Performance and Reporting
- Work towards achieving assigned live streaming sales targets and event sales objectives.
- Monitor live session performance, viewer engagement and customer responses.
- Provide feedback on popular products, customer preferences and market trends.
- Submit live streaming and event activity reports to the supervisor.
- Recommend improvements to increase viewer engagement and sales performance.
7. Equipment and Stock Management
- Ensure products used during live sessions and events are checked and accounted for.
- Handle company products, equipment and promotional materials responsibly.
- Check stock quantities before and after each event or live session where applicable.
- Report missing, damaged or defective equipment and products to the supervisor.
- Ensure all equipment and remaining products are returned to the designated storage area.
8. Compliance and Work Discipline
- Follow company SOPs, live streaming guidelines, event procedures and management instructions.
- Ensure all content and product promotions comply with company policies and applicable platform rules.
- Maintain punctuality and flexibility to attend events at different locations when required.
- Maintain professional conduct, appropriate appearance and teamwork.
- Avoid making unauthorised promises, discounts or product claims to customers.
9. Other Duties
- Assist the Marketing, Sales, E-commerce and Event Operation teams when necessary.
- Participate in promotional campaigns, product launches and other marketing activities.
- Perform other related duties assigned by the supervisor or management.
1. MUST SINGLE
2. MUST TRAVEL
Pay: RM2,000.00 - RM3,500.00 per month
Work Location: In person