Full Time Concierge Assistant Jobs, Salary up to MYR 3,000 in Ayu Borneo Management WP Kuala Lumpur - Maukerja

High school diploma or equivalent (SPM/'O' Level) is required.

Minimum of 1-2 years of proven experience in a front desk or customer service role, preferably within the hospitality or wellness industry.

Proficiency in front desk operations, including check-in/check-out procedures, managing reservations, and handling guest inquiries.

Excellent customer service and interpersonal skills, with a passion for creating a welcoming and positive experience for all clients.

Strong communication skills in both English and Bahasa Malaysia, both written and verbal, to effectively interact with a diverse clientele.

Experience with booking systems and appointment scheduling software is essential for managing the centre's schedule efficiently.

Ability to multitask and remain calm and professional in a fast-paced environment, ensuring smooth daily operations.

Demonstrated ability in client relations, building rapport and ensuring client satisfaction with services.

Familiarity with the services offered at Ayu Borneo Family Wellness Centre, including Urutan Malaysia, Thai Massage, and other wellness treatments, is a plus.

Greet and welcome guests warmly upon arrival, providing a positive first impression of the Ayu Borneo Family Wellness Centre.

Manage guest check-ins and check-outs efficiently, ensuring all necessary documentation is completed accurately and promptly.

Handle guest inquiries and requests professionally, offering information about services, facilities, and local attractions.

Schedule and confirm appointments for various wellness treatments, utilizing booking systems effectively to manage therapist availability.

Process payments for services rendered, maintaining accurate records and handling cash, credit card, and other payment methods.

Maintain the cleanliness and organization of the front desk area, ensuring a welcoming and professional environment for all guests.

Respond to phone calls and emails in a timely and courteous manner, directing inquiries to the appropriate departments or personnel.

Assist with guest concerns or complaints, resolving issues promptly and escalating when necessary to ensure guest satisfaction.

Maintain guest records and update information in the booking system, ensuring data accuracy and confidentiality.

Promote services and packages to guests, upselling where appropriate to enhance their wellness experience.