Full Time Marketing - Customer Experience Manager Jobs, Salary up to MYR 6,500 in JIBRIL CAFE Selangor - Maukerja

Requirements:

• Bachelor's Degree in Marketing, Business, Mass Communication or a related field.
• 3–5 years of relevant experience in marketing, with exposure to customer service or customer experience management.
• Proven experience in planning and executing marketing campaigns, promotions and digital marketing strategies.
• Strong understanding of social media, content marketing, brand positioning and customer engagement.
• Experience in leading or coordinating marketing, creative and customer service teams.
• Good understanding of customer service operations, including reservations, complaint management, customer feedback and service recovery.
• Ability to analyse marketing performance, customer feedback and business trends to support commercial decisions.
• Experience working closely with Operations to improve customer satisfaction and outlet performance.
• Strong leadership, communication, organisational and problem-solving skills.
• Comfortable working in a fast-paced, multi-outlet environment.
• Good command of both English and Bahasa Malaysia, written and spoken.

Job Type: Full-time

Pay: RM5,000.00 - RM6,500.00 per month

Work Location: In person