Key Responsibilities
Manage the day-to-day operations of the spa to ensure smooth and efficient service delivery.
Lead, motivate, and supervise therapists, consultants, and front desk staff.
Recruit, train, coach, and evaluate team members to maintain high performance standards.
Monitor staff schedules, attendance, productivity, and performance.
Ensure exceptional customer service and effectively handle customer feedback and service recovery.
Drive sales of treatments, packages, memberships, and retail products to achieve monthly revenue targets.
Monitor business performance, prepare operational reports, and implement strategies to improve profitability.
Ensure compliance with company policies, hygiene standards, health and safety regulations, and service protocols.
Oversee inventory management, stock ordering, and cost control.
Coordinate promotional campaigns and marketing initiatives with the management team.
Maintain the cleanliness, presentation, and maintenance of the spa facilities and equipment.
Foster a positive, professional, and collaborative work environment.
Stay informed about industry trends, new treatments, and customer preferences to enhance service offerings.
Founded 2021 in Singapore, i-LINK is a multi-Talent Acquisition and the HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.
We believe that employee always the key to SUCCESS “Clients Do Not Come First, Employees Come First. If You Take Care Of Your Employees, They Will Take Care Of The Clients”.
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