Job Summary
The Restaurant Supervisor supports the Restaurant Manager in overseeing daily operations, supervising service staff, maintaining food-service standards, and ensuring guests receive a positive dining experience.
Key Responsibilities
Supervise daily restaurant activities
Delegate service staff duties
Ensure consistent service quality, food presentation, cleanliness and performance
Ensure guest satisfaction and complaint handling
Coordinate between service and kitchen
Training new employees on company SOPs and standard F&B practices
Monitor employee attendance, punctuality, grooming, and compliance with company policies.
Staff scheduling and ensuring sufficient manpower
Check stock levels and assist with ordering food, beverages, and operating supplies.
Ensure compliance with food-safety, sanitation, licensing, and workplace health-and-safety requirements.
Process payments, check cash reconciliations, and prepare shift reports when required.
Assist management with promotions, events, sales targets, and service-improvement plans.
Requirements
At least 2 years F&B supervisor experience preferably in Seafood restaurant.
Willing to work during weekends and Public Holiday
Possesses strong interpersonal skills to de-escalates workplace conflicts and restores productive team dynamics through proactive, empathetic communication.
Possess excellent service attitude