Full Time Senior Business Product Manager - Regional Cross Border Jobs, in Shopee - Maukerja

The Cross Border Business Product Management team serves as the central point of contact for product-related requests across Cross Border functions, including business development, operations, marketing, payments, warehouse and logistics. The team translates business needs into product requirements, works with regional and local stakeholders to drive product development and feature rollouts, and resolves live issues to improve operational efficiency and support Shopee’s cross-border e-commerce activities across Southeast Asia and Taiwan.

• Facilitate product solutions and support for Cross Border e-commerce activities across business development, operations, business intelligence, marketing, payments, warehousing and logistics, and address feature-related and live issues
• Oversee the product life cycle—planning, research, design, development and implementation—of Cross Border e-commerce products. Apply agile methodologies, analyse data and prioritise requirements accordingly
• Engage internal and external stakeholders and develop domain expertise to understand business requirements and identify strategic opportunities
• Centralise product-related requests across Cross Border functions and translate them into clear business requirements documents (BRDs)
• Coordinate with other product managers and local teams to ensure product designs fulfil Cross Border business needs. Prepare and conduct necessary testing
• Manage feature roll-outs with business teams through training, deployment planning, day-to-day support and feedback gathering
• Ensure live issues are addressed appropriately and in a timely manner. Drive solutions and enhancements to reduce systemic issues and improve user experience

• Bachelor's degree, preferably in Engineering, Computer Science or a related technical field with system knowledge; A master’s degree is advantageous but not required.
• Minimum of 3 years’ experience in product design, product management, project management
• Experience in system design or architecture, or RESTful API design or implementation, would be advantageous
• Strong logical, critical-thinking and problem-solving skills, with a demonstrated ability to handle complex system requests
• Familiarity with AI tools and the ability to leverage AI to streamline workflows, improve product requirement documentation, support data analysis, and enhance problem-solving and operational efficiency
• Good understanding of e-commerce markets, the competitive landscape and customer needs, or of the Cross Border business
• Strong ownership, with a self-starter mindset, and willingness to learn
• Adaptable, open-minded and comfortable working in a dynamic environment
• Proven track record of managing multiple projects and delivering them on time
• Ability to communicate complex business and technical information effectively to different audiences, verbally and in writing
• Ability to collaborate effectively with people at all levels of the organisation