Full Time Hotel Operations Manager Jobs, Salary up to SGD 10,000 in Summit Talent Group - Maukerja

Job Overview

We are seeking an experienced, service-oriented and results-driven Hotel Operations Manager to oversee daily hotel operations and ensure high standards of service, operational efficiency and guest satisfaction. The successful candidate will coordinate with department heads and operational teams to maintain smooth hotel operations, manage resources effectively and support the achievement of business objectives.

Key Responsibilities

• Oversee daily hotel operations and coordinate activities across front office, housekeeping, food and beverage, maintenance and guest services.
• Ensure consistent service quality and a positive guest experience throughout the hotel.
• Supervise department heads and operational teams to maintain productivity and service standards.
• Monitor guest feedback, handle complaints professionally and implement appropriate corrective actions.
• Manage staff scheduling, manpower allocation and operational resources.
• Monitor departmental performance, operating costs and service efficiency.
• Establish and maintain standard operating procedures to support consistent service delivery.
• Coordinate with housekeeping and front office teams to ensure room readiness and smooth check-in and check-out processes.
• Work with maintenance and facilities teams to address equipment issues and maintain hotel facilities.
• Ensure compliance with company policies, workplace safety requirements, hygiene standards and applicable regulations.
• Review operational reports and identify opportunities to improve performance and reduce costs.
• Support staff recruitment, onboarding, training and performance development.
• Coordinate with sales, reservations and revenue-management teams to support occupancy and business targets.
• Prepare regular operational reports and provide updates to senior management.
• Lead continuous improvement initiatives to enhance guest satisfaction and overall hotel performance.

Requirements

• Diploma or Degree in Hospitality Management, Hotel Administration, Tourism or a related discipline.
• Minimum 8 years of hotel operations experience, preferably including supervisory or management responsibilities.
• Good understanding of front office, housekeeping and hotel service operations.
• Proven ability to lead teams, coordinate departments and manage operational priorities.
• Strong communication, interpersonal and customer-service skills.
• Excellent organisational, analytical and problem-solving abilities.
• Ability to manage guest complaints and resolve operational issues professionally.
• Familiarity with hotel property management systems and Microsoft Office applications.
• Good understanding of budgeting, cost control, staff scheduling and operational reporting.
• Ability to work in a fast-paced hospitality environment and adapt to changing business needs.
• Willingness to work shifts, weekends and public holidays when required.

Pay: $6,000.00 - $10,000.00 per month

Benefits:

• Free parking
• Health insurance

Work Location: In person