Full Time Debt Recovery Officer Jobs, in Newvest Recoveries SDN BHD Selangor - Maukerja

Company Description Newvest Recoveries SDN BHD is a Malaysian receivables management group focused on ethical, technology-enabled debt recovery and responsible portfolio stewardship. Through its specialist divisions, the company manages receivables for banks, financial institutions, telecommunications providers, and government-linked entities, and acquires non-performing loan portfolios via structured, legally established vehicles. Newvest emphasizes documented processes, transparent reporting, and professional, respectful treatment of all parties involved in recovery activities. Established in 2005, the company has built strong governance frameworks and institutional relationships aligned with evolving regulatory standards, including the Consumer Credit Act 2025. Its ethos, “Recovery with Integrity. Results with Respect,” reflects a commitment to both performance and fair outcomes.

Role Description The Debt Recovery Officer is a full-time, on-site role based in Petaling Jaya. This role involves contacting customers to negotiate repayment arrangements, restructuring plans, and settlement options in line with company policies and client mandates. The officer will review account information, analyze repayment capacity, and recommend appropriate recovery actions while maintaining accurate records of all interactions and outcomes. Day-to-day tasks include managing assigned portfolios, following up on overdue accounts via phone, and written correspondence, and ensuring compliance with regulatory, legal, and internal guidelines. The role also requires collaborating with team members and management to improve recovery strategies, escalating complex cases when necessary, and delivering a professional customer experience that aligns with Newvest’s standards of integrity and respect.

Job Requirements

• High school diploma or equivalent (SPM/'O' Level) is required for this entry-level position.
• Excellent verbal and written communication skills in both English and Bahasa Malaysia are essential for interacting with clients and internal teams.
• Demonstrated ability to negotiate effectively and persuasively to achieve favorable outcomes in debt recovery scenarios.
• Strong problem-solving skills to analyze customer situations and develop appropriate repayment plans.
• Basic understanding of credit management principles and practices is a plus.
• Willingness to learn and adhere to legal compliance requirements related to debt collection.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive and resilient attitude, with the ability to handle challenging conversations professionally.
• Proficiency in using basic computer applications, including Microsoft Office Suite.
• Eagerness to contribute to a growing company and develop a career in the credit management industry.