Full Time Senior Executive, Strategic Planning, Takaful and Legacy Solutions Jobs, in MBSB Bank Berhad Selangor - Maukerja

Key Responsibilities:

1. Takaful and Will Sales enablement

• Monitor engagement and roles between MBSB sales staff (Personal Relationship Banker, Personal Bankers etc), Takaful Operator Business Development Manager and Takaful Advisors (if any). Ensure matters are resolved and establish engagements for alignment.
• Execute customer and seller campaign and other relevant marketing promotions for sales improvement.
• Provide communications to sales staffs, including campaigns and sales related matters.

2. Sellers and Customers journey

• Support the development and improvement of the sales and customer journey to facilitate smooth sales submissions and accurate performance recognition.
• Ensure customers journey remain seamless including submission, claims and complaints handling.

3. Takaful and Will propositions

• Provide market insights on market product and propositions
• Work closely with internal team such as Personal Financing, Property Financing, Auto and Deposits for new opportunities.
• Identify customers needs and propose solutions based on customers segmentation and life stages, including propositions with bank products such as financing, auto, deposits and others.
• Work with product team for new product development in terms of sales and customers insights.
• Ensure sales materials and communications to sales staffs are reflected with relevant sales propositions and clarity of sales journey.

4. Project execution

• For new initiatives roll out, to work closely with internal stakeholders and Takaful Operators for executions. To update project timeline and provide updates to management to ensure initiatives are rolled out as per Business Planning.
• Coordinate meetings with internal stakeholders to discuss operational issues, support problem-solving, and escalate matters to the appropriate parties when necessary

Requirements:

• Minimum Bachelor’s Degree holder
• Minimum 3 years relevant experience preferably in takaful, insurance, bancassurance, bancatakaful or similar capacity in the financial services industry