Full Time Quality Operations Lead Jobs, in ETeam - Maukerja

Hi, I hope you’re doing well.

My name is Manas, and I’m a recruiter with eTeam. I’m reaching out regarding an urgent Quality Operations Lead opportunity with Turing, a 16-week remote contract role for candidates based anywhere in Malaysia.

1. Role Overview – Quick Snapshot

• Company: Turing
• Position: Quality Operations Lead
• Location: Remote – Anywhere in Malaysia
• Experience: 5–7 years overall, including 2–3 years leading QA / Quality Operations teams
• Engagement: Short-Term Contract – 16 weeks
• Start Date: Immediate
• Working Schedule: 5 days/week, including weekends as required, with 2 weekdays off
• Working Hours: 7:00 AM–4:00 PM Pacific Time (PT)
• Reporting To: Quality Manager

2. Job Description

Role Summary

Manage day-to-day quality operations for multimodal AI annotation projects, lead QA teams, monitor quality performance, resolve issues, and ensure deliverables meet client standards within tight turnaround times.

Key Responsibilities

• Lead Senior QA Leads and QA Leads across shifts.
• Set review priorities, sampling plans, and quality coverage.
• Implement audits, scoring rubrics, and calibration processes.
• Track accuracy, agreement, error rates, review throughput, and turnaround time.
• Conduct root-cause analysis, identify systemic issues, and drive corrective actions.
• Resolve guideline-related queries and document decisions.
• Share quality insights after each delivery and report performance to the Quality Manager.
• Support client reviews and quality-based incentive programmes.

Required Qualifications

• 5–7 years of overall professional experience, including 2–3 years leading QA or Quality Operations teams.
• Strong knowledge of sampling, auditing, calibration, and root-cause analysis.
• Excellent attention to detail and ability to identify systemic quality issues.
• Strong communication and stakeholder-management skills.
• Experience in annotation, data labelling, or AI training data projects is preferred.

Engagement Details

• Project-based contract for 16 weeks.
• Tasks involve comparing multiple chatbots and providing a final assessment.
• Fully remote engagement for candidates based in Malaysia.
• Immediate availability and flexibility to work the specified schedule are required.

Note: Please review the job details carefully to ensure a clear understanding of the opportunity before reaching out. Only candidates whose profiles align with the stated requirements will be contacted for further discussion.

Interested candidates may share their updated CV/Resume or connect with me directly:

• Direct Calls (Malaysia): +60 ************* 6540
• WhatsApp: +*************
• Email: *************