Full Time Retail Sales Associate Malaysia (m-f-d) Jobs, in BIRKENSTOCK Federal Territory - Maukerja

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR SHOES TO FILL

• Customer Service & Sales: Welcome and engage with customers, understand their needs and preferences, and provide personalized product recommendations to deliver an exceptional shopping experience.
• Product Knowledge & Consultation: Demonstrate and explain BIRKENSTOCK products, answer customer questions, and support customers throughout their purchasing decisions.
• Store Operations & Transactions: Process sales transactions, returns, and exchanges using the point-of-sale (POS) system, ensuring accurate and efficient service.
• Visual Merchandising & Store Presentation: Maintain attractive product displays, ensure merchandise is presented according to brand standards, and contribute to a welcoming store environment.
• Inventory & Stock Management: Support stock replenishment, retrieve merchandise from the sales floor or stockroom, and assist with special customer orders.
• Customer Relationships & Loyalty: Build and maintain strong customer relationships, encourage customer loyalty, and contribute to a positive brand experience.
• After-Sales Service: Assist customers with product-related inquiries, returns, exchanges, and repair requests.
• Team Collaboration: Work closely with the store team and report directly to the Store Manager to support daily operations and achieve store objectives.

YOUR WALK OF LIFE

• Education & Experience: High school diploma or equivalent preferred. Previous experience in retail, sales, or customer service is an advantage, but not essential. On-the-job training will be provided.
• Communication & Interpersonal Skills: Excellent verbal communication and active listening skills, with the ability to engage confidently and professionally with customers.
• Customer Orientation & Sales Skills: Strong customer service mindset, with the ability to anticipate customer needs, recommend suitable products, and support purchasing decisions.
• Product Knowledge & Technical Skills: Willingness to develop strong product knowledge and the ability to quickly learn and operate point-of-sale (POS) systems.
• Teamwork & Responsibility: Reliable, proactive, and team-oriented, with a strong sense of responsibility and a hands-on approach to daily store operations.
• Flexibility & Physical Requirements: Comfortable standing and walking for extended periods and occasionally lifting items weighing up to approximately 7 kg.
• Mindset & Passion: Genuine enthusiasm for BIRKENSTOCK, fashion, youth culture, and lifestyle trends, combined with a passion for delivering outstanding customer experiences.

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations!

If you have any further questions, please contact Anna-Lena Schmieschek.