- Bukit Kuala Lumpur Retail Park No.68, Kuala Lumpur-Seremban Expy, Taman Bukit, 57100 Kuala Lumpur, Federal Territory of Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia 57100

Working Location
Job Description
Requirements
About the role
We are looking for passionate, professional and results-driven Certified Personal Trainers to join our fitness team.
As a Personal Trainer, you will be responsible for delivering a high-quality coaching experience that helps members achieve their individual fitness goals while contributing to the growth and success of the club's Personal Training department.
This role goes beyond conducting training sessions. You will be expected to build strong client relationships, develop effective training programmes, deliver exceptional coaching, retain clients and actively contribute to PT revenue.
The ideal candidate is someone who takes pride in their profession, continuously develops their knowledge and understands that successful personal training is built on results, relationships, consistency and professionalism.
Qualifications
Recognised Personal Training / Fitness qualification is required.
Relevant certifications in areas such as strength & conditioning, sports performance, functional training, nutrition or specialised fitness disciplines are an advantage.
Current CPR / AED / First Aid certification is strongly preferred.
Additional internationally recognised fitness certifications are an advantage.
Experience
Previous experience as a Personal Trainer or Fitness Coach is preferred.
Fresh graduates or newly certified trainers with strong technical knowledge and the right attitude may be considered.
Proven ability to build and retain a PT client base is highly advantageous.
Experience working within a commercial gym or fitness club is preferred.
Skills & competencies
The ideal candidate should demonstrate:
Strong coaching and communication skills.
Excellent interpersonal skills.
Strong knowledge of exercise technique and programming.
Ability to assess and understand client needs.
Strong client relationship management.
Sales and business development ability.
Strong time management and organisation.
Ability to work independently.
Ability to motivate and educate clients.
Strong attention to detail.
Professional appearance and conduct.
Ability to work effectively within a team.
Genuine passion for fitness and helping people achieve results.
Personal attributes
We are looking for trainers who are:
Professional - You take personal training seriously as a profession and represent the club to a high standard.
Results-driven - You care about whether your clients actually improve.
Personable - You can connect with different types of people and make clients feel comfortable.
Proactive - You don't sit around waiting for clients to come to you. You actively build relationships and opportunities.
Accountable - You take responsibility for your clients, your sessions and your performance.
Knowledgeable - You continuously develop your understanding of training and coaching.
Disciplined - You are punctual, organised and consistent.
Commercially aware - You understand that building a successful PT business requires both excellent coaching and the ability to acquire and retain clients.
Team-oriented - You contribute to the success of the entire fitness team, not just your own client book.
Passionate - You genuinely enjoy helping people become fitter, stronger and healthier.
Working hours
Personal Trainers are expected to maintain a schedule that accommodates client demand and peak club operating hours.
This may include:
Early morning sessions
Evening sessions
Weekends
Public holidays
Peak training periods
Club events and activations
Flexibility is expected based on client requirements and the operational needs of the club.
Our expectations
We are building a fitness environment where quality of coaching, member experience and professional standards matter.
We expect every Personal Trainer to treat their role as a profession and take ownership of their clients, performance and development.
Being a Personal Trainer with us means more than simply completing sessions. You are responsible for creating an experience that makes clients want to train, improve and continue training with you.
If you are ambitious, professional, passionate about coaching and want to build a long-term career in the fitness industry, we want to hear from you.
Responsibilities
Job Responsibilities *
1. Personal training delivery
Conduct professional one-on-on, group personal training sessions and group classes.
Deliver safe, effective and engaging training sessions based on each client's goals, fitness level and individual requirements.
Assess clients' fitness levels, movement patterns, training history and objectives.
Develop appropriate training programmes based on client goals and progression.
Demonstrate and coach exercises using appropriate technique and clear instruction.
Provide appropriate modifications, progressions and regressions where required.
Monitor client performance and training quality throughout each session.
Ensure clients understand proper exercise execution, technique and training principles.
Maintain appropriate session structure, punctuality and professionalism.
Keep accurate records of client sessions, programmes and progress.
Adapt training programmes based on client performance, feedback and progress.
2. Client results & progress
The success of a Personal Trainer is ultimately measured by the progress and experience of their clients.
Establish clear and measurable goals with each client.
Conduct regular progress reviews and reassessments.
Track relevant performance indicators, measurements and training progress.
Communicate progress clearly and professionally to clients.
Adjust programmes when required to ensure continued progression.
Help clients develop sustainable exercise habits and improve their understanding of fitness.
Provide appropriate general guidance relating to exercise, recovery and healthy lifestyle habits within the scope of professional qualifications.
Identify barriers affecting client consistency and work with clients to overcome them.
Maintain high client satisfaction and retention.
3. Client relationship management
Build strong, professional and long-term relationships with clients.
Understand each client's individual goals, motivations, preferences and challenges.
Maintain regular communication with clients between sessions where appropriate.
Follow up with clients who miss sessions or become less engaged.
Encourage consistency and accountability.
Create a positive, welcoming and motivating training environment.
Handle client feedback professionally and escalate concerns when appropriate.
Maintain appropriate professional boundaries at all times.
4. Personal training sales
Personal Trainers are expected to take an active role in growing their own client base.
Conduct PT consultations and fitness goal discussions with prospective clients.
Convert suitable members and prospects into Personal Training clients.
Promote Personal Training services professionally without compromising the member experience.
Identify opportunities to introduce PT to members who may benefit from coaching.
Conduct complimentary consultations, assessments or trial sessions where required by the club.
Follow up with prospective PT clients.
Maintain an active PT pipeline.
Generate leads through member engagement, referrals, networking, events, social media and other approved channels.
Build a strong personal reputation within the club and local fitness community.
Encourage existing clients to renew and continue their training programmes.
Identify appropriate opportunities for package upgrades or additional services.
5. Client retention
Client retention is a key responsibility of the Personal Trainer.
Deliver consistently high-quality sessions.
Monitor client attendance and engagement.
Proactively communicate with clients who are becoming inactive.
Conduct regular progress reviews.
Demonstrate measurable value throughout the client's training journey.
Develop long-term training plans where appropriate.
Encourage clients to renew their PT packages before their current package expires.
Maintain strong relationships that encourage long-term membership and PT retention.
Work with the Fitness Manager to address clients who are at risk of discontinuing PT.
6. Fitness assessments & programme design
Conduct appropriate client consultations and fitness assessments.
Gather relevant training history, goals and lifestyle information.
Develop structured programmes appropriate to the client's objectives.
Programme for objectives such as:
General fitness
Fat loss
Muscle gain
Strength development
Conditioning
Sports performance
Mobility and movement quality
Functional fitness
Running and endurance
Hybrid training
Review and adjust programmes based on client progress.
Maintain accurate programme and assessment records.
Ensure all programming remains within the trainer's professional scope and qualifications.
7. Member engagement & club presence
Personal Trainers are expected to contribute positively to the overall club environment.
Maintain an active and professional presence on the gym floor.
Engage appropriately with members and build rapport.
Assist members with basic equipment or exercise-related questions where appropriate.
Represent the club positively at all times.
Participate in club events, fitness challenges, workshops and community activities.
Support membership and PT promotional campaigns.
Participate in member engagement initiatives organised by management.
Contribute to creating a strong fitness community within the club.
8. Operational responsibilities
Maintain a clean, safe and professional training environment.
Return equipment to its designated location after use.
Ensure training areas remain organised and safe.
Report damaged or faulty equipment immediately.
Follow all club health, safety and operational procedures.
Follow gym rules and established SOPs.
Maintain punctuality for all scheduled sessions.
Manage the PT schedule responsibly.
Provide adequate notice regarding leave, schedule changes or client cancellations.
Complete required session records and administrative documentation.
Assist with maintaining overall club standards when required.
9. Team collaboration
Work closely with the Fitness Manager and wider fitness team.
Communicate effectively with Membership Consultants and Sales & Operations staff.
Accept and follow appropriate client handovers from the sales team.
Provide feedback on client progress and PT opportunities.
Share knowledge and best practices with other trainers.
Participate in team meetings, training sessions and development programmes.
Support junior trainers where appropriate.
Contribute to a positive, professional and collaborative team culture.
10. Professional development
We expect our Personal Trainers to continuously develop their knowledge and coaching ability.
Stay up to date with current training methodologies and industry practices.
Attend internal training and development sessions.
Pursue relevant certifications and continuing education.
Develop expertise in relevant areas of fitness and coaching.
Seek feedback from the Fitness Manager and senior coaches.
Continuously improve coaching, communication and programme-design skills.
Demonstrate a commitment to developing a long-term career within the fitness industry.
Key performance indicators (KPIs)
Personal Trainer performance will be evaluated across client results, service quality, business performance and professionalism.
Commercial KPIs
Monthly PT revenue
Number of active PT clients
PT package sales
PT package renewals
Average client spend
PT conversion from consultations/trials
New client acquisition
Client retention
Session utilisation
Referral generation
Client KPIs
Client attendance and consistency
Client progress
Client satisfaction
Package renewal rate
Client retention
Progress review completion
Professional & operational KPIs
Session punctuality
Session quality
Programme completion and documentation
SOP compliance
Gym-floor standards
Member engagement
Team participation
Professional conduct
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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