Full Time Service Desk Agent Jobs, in Gogox Malaysia WP Kuala Lumpur - Maukerja

• Proficient in spoken and written Cantonese, Mandarin, and English.

• Minimum of SPM or Diploma.

• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.

• Strong communication skills, problem-solving ability, and attention to detail.

• A positive attitude, eagerness to learn, and strong teamwork skills.

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone, live chat and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

• Provide exceptional customer service to Cantonese-speaking customers via phone, email, and chat.

• Respond to customer inquiries and resolve issues related to GOGOX's services, ensuring customer satisfaction.

• Process customer orders, requests, and complaints accurately and efficiently.

• Maintain a thorough understanding of GOGOX's products, services, and policies to effectively assist customers.

• Document customer interactions and resolutions in the company's CRM system.

• Escalate complex customer issues to senior team members or other departments as needed.

• Collaborate with other team members to improve customer service processes and procedures.

• Translate documents and other written materials from English/Mandarin to Cantonese and vice versa to ensure accurate communication with customers.

• Participate in training sessions to enhance product knowledge and customer service skills.

Additional info:

• Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)

• Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

• EPF
• SOCSO
• EIS
• Annual Leave
• Annual Bonus
• Training Provided
• Overtime Pay
• 5 Working Days
• Flexible Working Hours