- Midfields Square East, B2-42A-1, Dataran Niaga Sungai Besi Sungai Besi WP Kuala Lumpur Malaysia 57100

Working Location
Job Description
Requirements
Requirements / Qualifications
Minimum 2–3 years of experience in hotel, hospitality, short-term rental or property operations.
Experience in supervising daily operations, housekeeping, maintenance and guest services.
Strong leadership, communication and problem-solving skills.
Able to handle guest complaints, operational incidents and service recovery.
Able to supervise teams and coordinate with building management, contractors and other stakeholders.
Familiar with hotel/property SOPs, service standards and operational reporting.
Able to work independently and manage multiple properties when required.
Willing to work on shifts, weekends and public holidays when required.
Proficiency in English and Bahasa Malaysia; additional languages are an advantage.
Responsibilities
WHO ARE WE?
We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.
But what makes us different?
We don't believe hospitality is simply about checking guests in and checking guests out.
It is about creating experiences, taking ownership, and constantly finding better ways to do things.We work with properties, technology, people and guests from different backgrounds, which meansno two days are exactly the same.
And yes, we work hard.
But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.
WHAT WE LOOK FOR
Strong hospitality and customer service mindset
Strong communication and coordination skills
Responsible, organised and attentive to operational details
Confident in handling guest requests, complaints and service recovery
Good understanding of building, facility and safety operations
Able to coordinate contractors, vendors and operation teams
Alert and able to respond quickly to incidents and emergencies
Strong problem-solving and follow-up skills
Proactive, hands-on and willing to take ownership
Comfortable working in a fast-moving hospitality environment
WHAT YOU'LL DO
Support the overall day-to-day operations of the hospitality property
Ensure building operations support a smooth and positive guest experience
Handle guest enquiries, service requests, complaints and escalations
Coordinate Front Office, Housekeeping, Concierge, Security and other operation teams
Monitor cleanliness, ambience and service standards across hospitality areas
Conduct routine inspections of M&E, safety systems and back-of-house areas
Coordinate preventive maintenance, breakdown repairs and ad-hoc maintenance works
Liaise with contractors, vendors and hospitality service partners
Maintain positive relationships with guests, tenants and corporate clients
Support move-in, move-out, access, visitor and building-related matters
Monitor compliance with safety, building and local authority requirements
Respond to emergencies including power outages, fire alarms, flooding and safety incidents
Maintain guest incident, maintenance, vendor, inventory and compliance records
Prepare operational reports and monitor expenses and cost-efficiency
Supervise technicians, cleaners, security, concierge and guest service teams
Conduct daily briefings, assign tasks and ensure operational readiness
YOUR ATTITUDE MATTERS
We don't expect you to know everything on Day One.
But as an Assistant Building Manager, we do expect you to stay alert, take responsibility and follow things through.
When a guest needs help, you respond. When something in the building is not working properly, you coordinate the right people. When there is a safety or operational issue, you act quickly and make sure it is properly resolved.
You will work closely with different teams, contractors and service partners while helping maintain the property’s service, safety and operational standards.
If you are looking for a role where you can learn building operations, lead teams, solve real operational problems and grow into bigger management responsibilities, come grow with us.
Your career doesn't have to stay in one lane. Learn fast, take ownership, and grow with the business.
Employee Benefits:
Complimentary lunch (Front Operation Team only)
Medical, optical and dental benefits
Annual Bonus up to 5 times
Annual salary increment
Complimentary parking
Pantries come with microwave, refrigerator and coffee machine
Company dinners, events and trips
Car and housing subsidy
Parental or spouse allowance
Unlimited Latte supply (Office Only)
Benefits
MRT - SERDANG RAYA UTARA
0.9 km
MRT - SUNGAI BESI
1.6 km
LRT - SUNGAI BESI
1.6 km
LRT - BUKIT JALIL
1.8 km
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.