Full Time Help Desk Specialist Jobs, Salary up to MYR 5,000 in Maukerja Log WP Kuala Lumpur - Maukerja

Good command in written & spoken English & Bahasa Malaysia.

Candidate must possess at least Diploma in any profession.

At least 2+ years of experience in Customer Success role or equivalent handling B2B customers.

Excellent communication and presentation skills.

Good, logical thinking, able to quickly understand customer problems and respond to clients.

Basic troubleshooting skills to assist with system-related queries.

Detail-oriented with a focus on maintaining accurate client records.

Empathetic and patient, with a client-first mindset for handling complaints.

Ability to multitask and thrive in a fast-paced environment.

Respond promptly to client inquiries via phone, email, or chat to ensure timely resolutions.

Update and maintain accurate client profiles in our systems

Investigate and resolve client complaints with empathy and efficiency.

Provide end-to-end assistance to clients, from onboarding to ongoing support.

Demonstrate and explain system features or tools to clients for enhanced experience.

Collaborate with sales or technical teams to escalate and resolve complex issues.

Document all client interactions, issues, and solutions for future reference.

Proactively engage with clients to ensure their needs are met and identify improvement opportunities.