- River Valley Central Region (Singapore) Singapore
Full Time Senior Commercial Operations Executive Jobs, Salary up to SGD 4,600 in ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD. Central Region (Singapore) - Maukerja
Senior Commercial Operations Executive
ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD.
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Job Description
Responsibilities
Omnichannel Operations & Marketplace Management
Manage and support DAX system functionality, acting as the key point of contact between sales channels and IT
Monitor and track end-to-end omnichannel order flow across key fulfilment channels (e.g., Click & Collect, Click & Reserve, and home delivery) from DAX to SAP to 3PL, ensuring timely fulfilment and resolution of outstanding actions
Generate reports on expired, cancelled, and pending orders, and communicate updates to relevant stakeholders
Support and guide stores in resolving DAX-related operational issues
Oversee and coordinate resolution of customer service queries related to omnichannel orders, liaising with Retail Operation team where required
Manage third-party marketplace (3PM) order fulfilment processes
Operations & Order Fulfilment Management
Monitor and manage short-shipped, unsatisfiable, and unpickable orders in SAP
Liaise daily with 3PL partners on digital order issues, including cancellations, mis-picks, errors, and address updates
Oversee and support daily processing of returns and reverse logistics activities
Ensure timely resolution of operational issues affecting order fulfilment
Provide backup support for customer service during peak periods or team absence
Data Analytics & Reporting (Power BI)
Develop, maintain, and enhance dashboards and reports using Power BI
Analyze operational data to identify bottlenecks in logistics, warehousing, and reverse logistics processes
Provide insights to improve order fulfilment performance and operational efficiency
Contribute to the development of reporting tools to track promotion performance and operational metrics
Stakeholder Collaboration
Work closely with Retail Operations, E-Commerce, Supply Chain, Customer Service, and IT teams
Coordinate with 3PL partners to ensure efficient order processing and issue resolution
Communicate effectively with stakeholders across Singapore and Malaysia to ensure smooth operations
Process Improvement & Systems
Identify opportunities to improve omnichannel workflows and system efficiency
Contribute to optimization of DAX, SAP, and reporting tools
Contribute to continuous improvement initiatives in operations and fulfilment processes
Monitor and resolve API data sync errors between marketplaces (Shopee/Lazada) and internal ERP systems to prevent stock overselling
Other Duties
Perform additional duties as assigned, in line with business needs
Education
Diploma or Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field
Certification or hands-on experience in Microsoft Power BI or SAP S/4HANA is an advantage
Experience
Experience in retail operations, omnichannel fulfilment, or logistics is an advantage
Familiarity with SAP, DAX, or similar order management systems is preferred
Experience supporting omnichannel or marketplace operations is an advantage
Experience with Excel and basic data analysis; exposure to Power BI is preferred
Manage and support DAX system functionality, acting as the key point of contact between sales channels and IT
Monitor and track end-to-end omnichannel order flow across key fulfilment channels (e.g., Click & Collect, Click & Reserve, and home delivery) from DAX to SAP to 3PL, ensuring timely fulfilment and resolution of outstanding actions
Generate reports on expired, cancelled, and pending orders, and communicate updates to relevant stakeholders
Support and guide stores in resolving DAX-related operational issues
Oversee and coordinate resolution of customer service queries related to omnichannel orders, liaising with Retail Operation team where required
Manage third-party marketplace (3PM) order fulfilment processes
Operations & Order Fulfilment Management
Monitor and manage short-shipped, unsatisfiable, and unpickable orders in SAP
Liaise daily with 3PL partners on digital order issues, including cancellations, mis-picks, errors, and address updates
Oversee and support daily processing of returns and reverse logistics activities
Ensure timely resolution of operational issues affecting order fulfilment
Provide backup support for customer service during peak periods or team absence
Data Analytics & Reporting (Power BI)
Develop, maintain, and enhance dashboards and reports using Power BI
Analyze operational data to identify bottlenecks in logistics, warehousing, and reverse logistics processes
Provide insights to improve order fulfilment performance and operational efficiency
Contribute to the development of reporting tools to track promotion performance and operational metrics
Stakeholder Collaboration
Work closely with Retail Operations, E-Commerce, Supply Chain, Customer Service, and IT teams
Coordinate with 3PL partners to ensure efficient order processing and issue resolution
Communicate effectively with stakeholders across Singapore and Malaysia to ensure smooth operations
Process Improvement & Systems
Identify opportunities to improve omnichannel workflows and system efficiency
Contribute to optimization of DAX, SAP, and reporting tools
Contribute to continuous improvement initiatives in operations and fulfilment processes
Monitor and resolve API data sync errors between marketplaces (Shopee/Lazada) and internal ERP systems to prevent stock overselling
Other Duties
Perform additional duties as assigned, in line with business needs
Education
Diploma or Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field
Certification or hands-on experience in Microsoft Power BI or SAP S/4HANA is an advantage
Experience
Experience in retail operations, omnichannel fulfilment, or logistics is an advantage
Familiarity with SAP, DAX, or similar order management systems is preferred
Experience supporting omnichannel or marketplace operations is an advantage
Experience with Excel and basic data analysis; exposure to Power BI is preferred
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