Full Time Customer Service Specialist Jobs, Salary up to MYR 3,000 + bonus in Teckwah Paper Products Melaka - Maukerja

Minimum Diploma or Bachelor's Degree, Postgraduate Diploma or Professional Qualification in Business Administration, Business Management, Supply Chain, Manufacturing, Marketing, or a related field.

Minimum 2 years of relevant working experience, preferably in customer service, sales administration, program administration, order management, manufacturing or a related environment.

Good command of written and spoken English, Bahasa Malaysia and Mandarin.

Proficient in Microsoft Office applications, particularly Microsoft Excel and Microsoft Word.

Familiarity with ERP/MRP systems, sales order processing or other business management systems will be an advantage.

Basic understanding of costing, quotation, order processing and manufacturing workflow.

Customer-oriented, proactive and result-driven.

Strong attention to detail and accuracy.

Good communication, negotiation and interpersonal skills.

Able to work effectively with customers and multiple internal departments.

Able to identify potential business opportunities and respond positively to changing customer requirements.

Mature, responsible and able to handle confidential commercial information.

Coordinate and liaise closely with internal and external customers to understand and fulfil their requirements and expectations.

Ensure customer requirements, instructions and workflow are accurately communicated and cascaded to the relevant departments.

Build and maintain strong customer relationships through professional, responsive and reliable service.

Ensure timely and accurate processing and fulfilment of customer orders, including communicating any changes to delivery schedules.

Prepare reports, quotations, cost estimates, proposals and other relevant information as required.

Maintain accurate customer product, pricing, specification and program-related information.

Respond promptly and professionally to customer enquiries and ad-hoc requests.

Promote a positive image of the Company through professional customer service and effective communication.

Execute tasks and assignments delegated by the HOD and provide timely progress updates.