Full Time Manager (Billing and Claims) Jobs, in NATIONAL CANCER CENTRE OF SINGAPORE PTE LTD - Maukerja

Billing & Claims

• Lead and oversee a team responsible for day surgery and inter-company billing activities, ensuring timely processing and finalization of bills.
• Monitor and resolve billing and claims discrepancies in collaboration with clinic operations and pharmacy teams to facilitate accurate and timely bill completion.
• Analyse trends in billing and claims errors, identify root causes, and implement corrective actions with stakeholders to improve billing accuracy and claims submission rates.
• Collaborate with Private Medical Insurers, CPF Board, Public Service Division, and SingHealth institutions to resolve billing and claims-related enquiries and escalations.
• Develop, review, and maintain Standard Operating Procedures (SOPs), and provide training and guidance to staff on billing and claims processes and error management.

Investigative Operations

• Provide leadership to an investigation team in managing and resolving complex billing and claims cases, escalated by the Patient Response Team.
• Monitor issue resolution and ensure timely closure of cases, including coordination with the Patient Response Team to communicate outcomes to patients.
• Plan and deploy manpower resources to support operations at the Business Office enquiry counter and maintain service standards.

MOH Policy Implementation

• Review MOH circulars and policy updates, assess operational impact, and implement system and process changes to ensure compliance with policy requirements.
• Complete schemes set-up and User Acceptance Testing (UAT) within stipulated timelines.
• Collaborate with internal stakeholders to communicate policy changes and ensure adherence to updated requirements and procedures.

National Billing System (NBS), Systems Enhancement & Digital Transformation

• Support the implementation and rollout of the National Billing System (NBS), including backend configuration, data migration, and user training.
• Represent Business Office in requirements gathering, system design discussions, and User Acceptance Testing (UAT) for systems enhancements and new project initiatives.
• Drive process improvement, digitalisation, and automation initiatives to enhance operational efficiency, billing accuracy, and service quality.
• Perform data extraction, analysis, and reporting to support management decision-making, operational planning, and performance monitoring.

• A recognised Bachelor’s Accountancy / Business Administration, experience in a healthcare setting would be an advantage.
• Experience in System Implementation, preferably with Big 3 experience.
• Minimum 4 years’ experience in a managerial or equivalent role.

• Excellent stakeholder management and communication skills
• Experience in staff supervision, mentorship and professional development
• Strong prioritisation skills with the ability to manage multiple tasks and meet deadlines, while working effectively as part of a team.