- Singapore
Full Time Technical Support Engineer Jobs, Salary up to SGD 5,000 in Ethos Search Associates Pte Ltd - Maukerja
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Job Description
Responsibilities
Key Responsibilities :
Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation
Job Requirements :
Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
Prior experience in Semiconductor Equipment (Front end or back end)
Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
Able to work well in a team environment and adapt to changing priorities.
Willing to travel onsite for troubleshooting / upgrades.
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R1765450 Pinky Lim
ETHOS SEARCH ASSOCIATES PTE. LTD.
Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
EA License No: 13C6655
Responsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
Supports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation
Job Requirements :
Relevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)
Prior experience in Semiconductor Equipment (Front end or back end)
Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.
Able to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones
Able to work well in a team environment and adapt to changing priorities.
Willing to travel onsite for troubleshooting / upgrades.
Ethos Search Associates Pte. Ltd.
EA License No: 13C6655
EA Reg No: R1765450 Pinky Lim
ETHOS SEARCH ASSOCIATES PTE. LTD.
Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.
At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.
Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!
EA License No: 13C6655
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