Full Time Assistant Manager Jobs, in Busy Bees Nurseries - Maukerja

About the Role

We are seeking a proactive and service-oriented Assistant Manager, Admissions & Student Support to oversee student admissions processes and deliver a positive student experience throughout the learner journey. This role serves as a key contact point for prospective students, current students, corporate partners, and internal stakeholders, ensuring timely and professional support from enquiry to graduation.

Key Responsibilities

Admissions & Student Recruitment

• Manage end-to-end admissions processes, including enquiries, applications, enrolment, and student onboarding.
• Advise prospective students on programme offerings, entry requirements, funding schemes, and career pathways.
• Follow up on leads and applications to achieve enrolment targets.
• Maintain accurate student records and admissions documentation.
• Support recruitment activities, including programme previews, open houses, education fairs, and corporate outreach events.

Student Support & Services

• Serve as the first point of contact for student enquiries and provide timely resolution of issues.
• Support students throughout their academic journey, including orientation, attendance monitoring, progression, and graduation matters.
• Coordinate with academic teams to ensure effective student engagement and support.
• Manage feedback and recommend service improvement initiatives to enhance student satisfaction.

Stakeholder Management

• Work closely with government agencies, funding bodies, corporate clients, and industry partners where applicable.
• Collaborate with marketing, academic, and operations teams to support student recruitment and retention initiatives.
• Build and maintain positive relationships with prospective and existing students.

Administration & Reporting

• Ensure compliance with relevant regulatory, EduTrust, and internal quality assurance requirements.
• Prepare admissions, enrolment, retention, and student service reports.
• Support audits and compliance reviews as required.
• Review and streamline admission and student support processes to improve operational efficiency.

Requirements

• Bachelor's Degree in Business, Education, Marketing, Communications, or a related discipline.
• Minimum 3-5 years of experience in admissions, customer service, student services, education administration, or a related field.
• Strong interpersonal and communication skills.
• Customer-focused with excellent stakeholder management abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications and student management systems.