- Singapore
Full Time Guest Relations Executive Jobs, Salary up to SGD 3,600 in EBB & FLOW PTE. LTD. - Maukerja
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Job Description
Responsibilities
Mission Group
brings together a portfolio of distinctive dining concepts, each offering its own unique identity, atmosphere, and approach to hospitality. From vibrant casual dining to elevated and fine dining experiences, our restaurants share a commitment to quality, thoughtful service, and creating memorable moments for every guest.
We are hiring Guest Relations Executives across multiple concepts within Mission Group. Our Talent Acquisition team will review applications and shortlist candidates for suitable opportunities across Willow, Firebird, Carlitos, Casa Vostra (multiple locations), temper., Chin Mee Chin, and Petra, based on their experience, strengths, and the needs of each restaurant. Candidates may also be considered for upcoming restaurant pre-openings planned for 2027!
As a Guest Relations Executive, you will play an important role in creating a welcoming and personalised guest experience from arrival to departure. You will manage reservations and seating, attend to guest enquiries, build positive relationships with guests, and work closely with the front of house and management teams to ensure a smooth and memorable dining experience.
What you’ll do
Welcome and warmly greet guests upon arrival, ensuring a friendly and personalised experience
Manage reservations, table allocations, guest seating, and walk-in enquiries efficiently
Maintain a good understanding of the reservations system and seating plan to support smooth service operations
Build positive relationships with regular guests and maintain awareness of guest preferences where appropriate
Assist guests with enquiries regarding the menu, restaurant, reservations, and other relevant information
Work closely with the service, kitchen, and management teams to ensure a seamless guest experience
Monitor guest flow throughout service and ensure guests are attended to promptly and comfortably
Handle guest feedback, special requests, and service recovery situations professionally and thoughtfully
Maintain accurate reservation details and guest information, ensuring confidentiality and attention to detail
Respond to telephone calls, emails, and other guest enquiries in a timely and professional manner
Ensure the entrance, reception, and guest-facing areas are clean, organised, and well presented
Support the Floor Captain and management team with daily front of house operations
Assist with opening and closing procedures and other operational duties when required
Uphold the restaurant’s standards of hospitality, service, presentation, and professionalism at all times
Who we’re looking for
Previous experience in guest relations, restaurants, hotels, or other customer-facing hospitality roles is preferred
Experience with reservation management systems such as SevenRooms is an advantage
A genuine passion for hospitality and creating memorable guest experiences
A warm, friendly, and approachable personality with excellent interpersonal skills
Confidence in communicating with guests from diverse backgrounds
Strong communication skills with a polished and professional manner
Excellent attention to detail and a strong sense of service
Able to remain calm, organised, and professional in a fast-paced environment
A reliable team player who is willing to support different areas of the restaurant when required
Someone who takes ownership and pride in their work
Positive, proactive, and eager to learn and grow within a dynamic hospitality group
Adaptable and comfortable working across different dining concepts, from casual to elevated and fine dining
Perks
Birthday leave to spend with loved ones on your special day
Competitive staff discounts across all group outlets
Medical and health insurance coverage
Opportunities to gain exposure to different restaurant concepts within Mission Group
The opportunity to learn from experienced and knowledgeable mentors in the industry
MISSION GROUP
*************
Our mission is simple: to create an environment where people can do the best work of their lives, and to create experiences that genuinely matter to the people we serve.
We’re fuelled by an honest love for good food and extraordinary experiences – through carefully sourced ingredients, immaculately curated spaces, and a deep-rooted commitment to the art of culinary storytelling.
A great work ethic, intellectual curiosity and a willingness to learn are at the core of our team – if you don’t work hard and ask the right questions, your competitors will.
We’re convinced that the best ideas should always win – no matter whether they come from an intern or the CEO.
brings together a portfolio of distinctive dining concepts, each offering its own unique identity, atmosphere, and approach to hospitality. From vibrant casual dining to elevated and fine dining experiences, our restaurants share a commitment to quality, thoughtful service, and creating memorable moments for every guest.
We are hiring Guest Relations Executives across multiple concepts within Mission Group. Our Talent Acquisition team will review applications and shortlist candidates for suitable opportunities across Willow, Firebird, Carlitos, Casa Vostra (multiple locations), temper., Chin Mee Chin, and Petra, based on their experience, strengths, and the needs of each restaurant. Candidates may also be considered for upcoming restaurant pre-openings planned for 2027!
As a Guest Relations Executive, you will play an important role in creating a welcoming and personalised guest experience from arrival to departure. You will manage reservations and seating, attend to guest enquiries, build positive relationships with guests, and work closely with the front of house and management teams to ensure a smooth and memorable dining experience.
What you’ll do
Welcome and warmly greet guests upon arrival, ensuring a friendly and personalised experience
Manage reservations, table allocations, guest seating, and walk-in enquiries efficiently
Maintain a good understanding of the reservations system and seating plan to support smooth service operations
Build positive relationships with regular guests and maintain awareness of guest preferences where appropriate
Assist guests with enquiries regarding the menu, restaurant, reservations, and other relevant information
Work closely with the service, kitchen, and management teams to ensure a seamless guest experience
Monitor guest flow throughout service and ensure guests are attended to promptly and comfortably
Handle guest feedback, special requests, and service recovery situations professionally and thoughtfully
Maintain accurate reservation details and guest information, ensuring confidentiality and attention to detail
Respond to telephone calls, emails, and other guest enquiries in a timely and professional manner
Ensure the entrance, reception, and guest-facing areas are clean, organised, and well presented
Support the Floor Captain and management team with daily front of house operations
Assist with opening and closing procedures and other operational duties when required
Uphold the restaurant’s standards of hospitality, service, presentation, and professionalism at all times
Who we’re looking for
Previous experience in guest relations, restaurants, hotels, or other customer-facing hospitality roles is preferred
Experience with reservation management systems such as SevenRooms is an advantage
A genuine passion for hospitality and creating memorable guest experiences
A warm, friendly, and approachable personality with excellent interpersonal skills
Confidence in communicating with guests from diverse backgrounds
Strong communication skills with a polished and professional manner
Excellent attention to detail and a strong sense of service
Able to remain calm, organised, and professional in a fast-paced environment
A reliable team player who is willing to support different areas of the restaurant when required
Someone who takes ownership and pride in their work
Positive, proactive, and eager to learn and grow within a dynamic hospitality group
Adaptable and comfortable working across different dining concepts, from casual to elevated and fine dining
Perks
Birthday leave to spend with loved ones on your special day
Competitive staff discounts across all group outlets
Medical and health insurance coverage
Opportunities to gain exposure to different restaurant concepts within Mission Group
The opportunity to learn from experienced and knowledgeable mentors in the industry
MISSION GROUP
*************
Our mission is simple: to create an environment where people can do the best work of their lives, and to create experiences that genuinely matter to the people we serve.
We’re fuelled by an honest love for good food and extraordinary experiences – through carefully sourced ingredients, immaculately curated spaces, and a deep-rooted commitment to the art of culinary storytelling.
A great work ethic, intellectual curiosity and a willingness to learn are at the core of our team – if you don’t work hard and ask the right questions, your competitors will.
We’re convinced that the best ideas should always win – no matter whether they come from an intern or the CEO.
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