Job Summary
Lead the café’s beverage operations by supervising the barista team, ensuring high-quality coffee preparation, maintaining equipment, and delivering excellent customer service to enhance overall café performance.
RESPONSIBILITIES
Lead and supervise the barista team to ensure smooth daily café operations and high service standards
Prepare and serve high-quality coffee, espresso-based beverages, and other drinks following established recipes
Maintain consistency in coffee quality, presentation, and beverage recipes to meet customer expectations
Operate and perform routine maintenance on espresso machines, grinders, and other café equipment to ensure optimal function
Train and mentor junior baristas on coffee preparation techniques, equipment handling, and service standards to build team capability
Monitor inventory levels of coffee beans, milk, syrup, and other beverage supplies and assist with timely stock ordering
Develop and update standard recipes and beverage preparation procedures to maintain quality and efficiency
Ensure hygiene, cleanliness, and food safety standards are strictly followed at the bar and work area
Handle customer inquiries and feedback professionally to enhance customer satisfaction
Assist with opening and closing procedures and support daily café operational tasks
Monitor workflow and coordinate with café staff during busy periods to maintain service efficiency
Collaborate with the café manager to support efficient operations and achieve service quality goals
KEY QUALITIES
Strong coffee knowledge demonstrated through consistent attention to detail in beverage preparation
Leadership and team-management skills to effectively guide and motivate the barista team
Commitment to quality and presentation to uphold café standards
Positive attitude and professional work ethic to foster a productive work environment
Passion for coffee and delivering excellent customer service