Full Time Business Analyst Jobs, Salary up to MYR 16,000 in Agensi Pekerjaan Two95 International SDN. BHD. Federal Territory - Maukerja

JOB DESCRIPTION:

We are looking for Business Analyst with 10 years of experience.

Key Responsibilities

Requirements & Analysis

• Elicit, document, and validate business and functional requirements through workshops,

interviews, and process reviews

• Produce high-quality artefacts including business requirements documents (BRDs), user

stories, process flows, use cases, and acceptance criteria

• Analyse existing consumer servicing systems and processes to identify gaps,

inefficiencies, and improvement opportunities

• Perform impact assessments for proposed changes and new initiatives across servicing

platforms

• Translate complex business requirements into clear technical specifications for

development and QA teams

Stakeholder Engagement

• Build and maintain trusted relationships with senior business stakeholders, product

owners, and technology leads across APAC markets

• Act as the primary liaison between business and technology teams throughout the project

lifecycle

• Facilitate and lead requirement workshops, stakeholder reviews, and UAT sessions with

confidence and clarity

• Communicate complex or technical concepts in a clear and concise manner to non

technical audiences

• Manage competing stakeholder priorities and navigate ambiguity with professionalism

Delivery Support

• Work closely with project managers and delivery teams to support sprint planning,

backlog grooming, and iteration reviews

• Support user acceptance testing (UAT) by defining test scenarios, coordinating business

testers, and tracking defect resolution

• Monitor and validate that delivered solutions meet agreed acceptance criteria and

business outcomes

• Assist in change management activities including stakeholder communications, training

materials, and go-live readiness

• Contribute to post-implementation reviews and continuous improvement initiatives

Documentation & Governance

• Maintain accurate and up-to-date project documentation throughout the delivery lifecycle

• Ensure requirements traceability from business need through to solution delivery

• Support compliance and audit requirements by maintaining clear records of business

decisions and sign-offs

Requirements

Must Have

• Minimum 10 years of experience as a Business Analyst, with strong exposure to

technology or digital transformation projects

• Exceptional verbal and written communication skills; able to engage and influence

stakeholders at all levels including senior leadership

• Proven experience managing senior stakeholders and navigating complex organisational

dynamics

• Hands-on experience working on client-facing or consumer servicing systems (e.g. digital

portals, CRM platforms, contact centre solutions)

• Demonstrated ability to work in fast-paced, complex delivery environments with multiple

concurrent initiatives

• Strong analytical skills with the ability to break down ambiguous problems into

structured requirements

• Proficiency in producing BA artefacts: user stories, process maps, BRDs, use cases, and

acceptance criteria

• Familiarity with Agile and Scrum delivery methodologies

• Proficiency in tools such as Jira, Confluence, MS Visio, and MS Office suite

Preferred

• Financial services industry experience — banking or insurance sector strongly preferred

• Experience with consumer-facing platforms such as digital self-service portals,

policy/account management systems, or omnichannel servicing solutions

• Exposure to CRM systems (e.g. Salesforce, Microsoft Dynamics) or contact centre

platforms (e.g. Nice CXone, Genesys)

• Experience working in a regulated environment with compliance, data privacy, or audit

obligations

• Background in process improvement, business process modelling (BPMN), or lean

methodologies

• Relevant certification: CBAP, PMI-PBA, IIBA, or equivalent

Pay: RM12,000.00 - RM16,000.00 per month

Work Location: In person