De Beaute is a premier high-end TCM medi-spa and established beauty, aesthetics, and slimming centre, and is seeking a friendly, service-oriented Customer Care Officer Consultant to help clients feel welcome, informed, and confident when choosing the right beauty treatments and packages.
Salary
: $2,300–$3,500 per month, plus additional incentives
Benefits
- Rest or off days on Sundays and no work on public holidays
- Salary with commissions and incentives
- Staff benefits, allowances, and supportive working environment
- Long-term career development opportunities
Key Responsibilities
- Welcome and assist clients in person, by phone and through online channels.
- Understand clients’ needs and provide information about available treatments and packages.
- Explain treatment procedures, benefits, pricing and promotions clearly.
- Recommend suitable treatments or packages based on clients’ preferences and needs.
- Manage appointments, follow-ups and client enquiries.
- Maintain accurate client records and provide attentive aftercare support.
- Work with the team to deliver an excellent client experience.
Requirements
- Strong communication and customer service skills.
- Friendly, patient and professional manner.
- Comfortable discussing beauty treatments and packages with clients.
- Sales or beauty-industry experience is an advantage; training may be provided.
Skills and Experience
- Treatment and package sales: Knowledgeable in explaining treatment options, package inclusions, pricing and promotions, and recommending suitable choices based on customer needs.
- Customer daily bookings: Experienced in arranging and managing appointments, confirming bookings and coordinating treatment schedules.
- Client care and service: Provide attentive service throughout the customer journey, including assisting customers before and during treatments.
- Package monitoring: Keep track of customers’ package usage, remaining sessions and follow-up appointments.
- Customer care follow-up: Contact and follow up with customers after treatments to check on their experience, provide aftercare information and support future bookings.
- Sales follow-through: Build positive customer relationships and identify appropriate opportunities for repeat visits or package renewals.
Interested candidates please contact : *************
DE BEAUTE BEAUTY & SLIMMING PTE. LTD.
De Beaute has been established since September 2001. De Beaute aims to provide Beauty and Wellness services and solutions to pamper the modern women today. Our services are all designed and tailored for all women of all levels of professionalism, such that we could assist our prestigious customers in achieving the body they deserve, in the most effective and efficient manner. Within less than 3 years of operations, we already have 4 operating outlets located out at various parts of Singapore for our customers' convenience.
The teams behind De Beaute are all experienced Beauty Professional who hold International Beauty Certifications and had global exposures in countries such as United States of America, Spain and Hong Kong. They attend various International Beauty Exhibitions and Seminars, thus providing them with the opportunities to review most of the latest beauty treatment products and equipments first hand.